Junior IT Analyst

Junior IT AnalystFairfield County MSP is searching for a customer focused Junior IT Support Specialist to join their growing team. Key responsibilities: Monitor and respond to help desk tickets Troubleshoot Windows and Macintosh Computer Issues Troubleshoot network connectivity problems Troubleshoot Data Backup / Business Continuity Services from Datto Provide support for Microsoft Windows and Office Suite Add/Remove/Change Microsoft 365 and Office 365 Email Accounts Escalate complex issues to other team members Required Technical Skills: Experience installing and troubleshooting Windows and Macintosh Operating Systems Experience installing and troubleshooting Microsoft Office Suite Experience with diagnosing hardware issues Basic Network troubleshooting Experience administering Microsoft 365 and Office 365Opening Doors to Incredible Opportunities: For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available — whether you're an executive or manager, we'll help you reach your professional goals.Protect Yourself from Job Scams We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information—such as your Social Security number or banking details—outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment. All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.Equal Opportunity Employer: Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.