Fleet Services Rental Dispatcher

Fleet Services Rental Dispatcher

The Fleet Services Rental Dispatcher supports the University's day-to-day rental fleet operations by servicing rental vehicles, providing customer service to rental customers via email, phone, and in person interactions, coordinating vehicle dispatch and maintenance activities, and utilizing fleet management software to process rental requests, perform data entry, and generate reports. The work schedule for this position includes early morning hours on Saturday, afternoons hours on Sunday and 3 additional workdays during the Monday-Friday operating hours. Work hours and days may vary and are subject to change based on business needs. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties & Responsibilities: Refuel, clean, inspect, and prepare rental vehicles for customer use. Fuel vehicles at the on-site fuel pumps, operate vehicles through the automated car wash system, and perform interior cleaning in the vacuum/detail bay. Perform interior cleaning tasks including vacuuming, window cleaning, and additional detailing as necessary to ensure vehicles meet department cleanliness standards. Conduct routine vehicle inspections to identify and document any damage or maintenance concerns. Serve as the primary point of contact for rental customers at the dispatch desk, providing professional and timely customer service. Answer incoming phone calls, respond to customer emails, and address rental inquiries, requests, and concerns. Coordinate the scheduling and dispatch of rental vehicles based on customer reservations and operational needs. Provide administrative support by preparing reports, scanning documents, performing data entry, and recording maintenance information in operational software systems.

Knowledge, Skills, and Abilities (KSAs): Excellent verbal and written communication skills. Excellent organizational skills with the ability to manage and establish work priorities as needed. Ability to work collaboratively in a team environment. Ability to work effectively in a busy, and sometimes, noisy work environment. Strong attention to detail and exceptional follow-through. Knowledge of standard office practices and procedures. Ability to communicate effectively and professionally in person, by phone, and via email with the general public, students, and staff. Ability to work efficiently in a fast-paced environment and take initiative. Knowledge of basic office systems, such as Microsoft Office and email platforms. Ability to follow basic office protocols. Physical Requirement(s): Must be able to occasionally lift, transport and move a maximum of 30 pounds. Must be able to work outdoors in heat, wind, and rain.

Minimum Qualifications: High school diploma or high school diploma equivalency is required. Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications: Experience working with various types of automobiles. Experience providing customer service. Experience working with AssetWorks or other fleet management software.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: University Operations

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $16.50 - $18.75

Compensation Type: hourly rate

Grade: 2

Career Stream and Level: OC1

Job Family: Parking & Transportation

Job Function: University Operations

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Target Hire Date: 10/12/2026

Contact Information for Candidates: View email address on click.appcast.io

Open Date: 8/18/2026

Open Until Filled: Yes

Documents Needed to Apply: Resume

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. Paper copies of the Reports can be obtained by contacting the University Compliance Office at View email address on click.appcast.io.