Service Manager

Job Description

Job Description

Heavy Duty Service Manager.

Location: Pittsburgh, PA.
Compensation: Salary + Bonus.
Pay Schedule: Weekly.

Benefits:

• Medical, Dental, Vision Day One (no waiting period).
• Free uniforms.
• Comprehensive benefits package.
  

Position Overview:

We are seeking an experienced Heavy Duty Service Manager to lead and oversee all service operations within the Service Center. This role is responsible for driving overall performance across P&L, equipment, personnel administration, workflow scheduling, and customer satisfaction. The Service Manager is accountable for meeting or exceeding annual EBITDA, sales, and inventory goals while delivering exceptional service to customers.

Duties & Responsibilities:

• Oversee all service functions and workspaces within the Service Center.
• Delegate and direct service tasks while monitoring workflow, productivity, and job progress.
• Ensure exceptional customer service by providing expertise, guidance, and resolution of concerns.
• Coach and develop employees to achieve high performance and operational efficiency.
• Manage costs, assets, and resources to meet financial targets.
• Serve as the primary point of knowledge for service operations, inventory, and product processes.
• Review and approve work orders and invoices for accuracy, quality, and timeliness.
• Perform quality checks on completed work and invoicing.
• Maintain strong relationships with vendors, dealers, and subcontractors.
• Ensure a safe, clean, and organized work environment.
• Monitor employee performance and provide regular feedback and progress updates.
• Ensure compliance with all industry standards, regulations, and laws.
• Train new employees on company procedures, safety, and workflows.
• Stay current on industry trends, tools, materials, and innovations.
• Provide accurate reporting on business unit performance to senior management.
  

Education & Training:

• High school diploma or GED required; Bachelor’s degree preferred.
• Computer literate with proficiency in inventory systems, Microsoft Office, and Google Docs.
  

Knowledge & Experience:

• Proven track record in service operations management.
• Strong customer service and operational leadership experience.
• Ability to perform well under pressure and manage stressful situations effectively.
  

Skills & Abilities:

• Strong P&L management capability.
• Ability to calculate and manage productivity metrics.
• Solid verbal and written communication skills.
  

Work Environment:

• Inside and outside conditions.
• Exposure to varying temperatures, minimal chemical hazards, vibration, dust, and vehicle noise.
  

Apply today: