Logistics Coordinator

What will your job look like?The Field Support Liaison serves as a critical field-facing role supporting MTM’s Non-Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports the onboarding, education, and ongoing compliance of drivers, acting as an in-person extension of MTM operations within assigned regional offices and territories.The Field Support Liaison is responsible for delivering required in-person training, conducting vehicle inspections and field audits, validating driver identity, and accurate record keeping within MTM systems, including TIMS (MTM Link).Location: This role is a combination of in office in Manassas, VA (10550 Linden Lake Plaza, Manassas, VA 20109) and field work.What you’ll do:Driver Onboarding & TrainingConduct in-person driver onboarding and recertification training, including but not limited to: Passenger Assistance and Safety (PASS) Training, Basic First Aid, Defensive Driving, and Virginia DMAS-required driver education topicsEnsure drivers demonstrate understanding of safety, passenger handling, and compliance expectations prior to being cleared for serviceProvide ongoing education and corrective coaching, as needed, to reinforce compliance and service qualityField Audits & Compliance MonitoringConduct field audits, defined as in-person observation of drivers: Loading and unloading members at medical facilities, residential locations, and other authorized drop-off points, and adhering to safety, dignity, and passenger assistance standardsPerform in-person vehicle inspections to verify compliance with MTM safety requirements and Virginia Medicaid transportation standardsIdentify non-compliance, document findings, and communicate corrective actions in alignment with MTM policies and Virginia DMAS contractual obligationsIdentity & Credential VerificationValidate driver identity through government-issued photo ID verification, ensuring the individual present for training, inspection, or audit matches the credentialed driver on recordConfirm driver eligibility and training completion prior to permitting service deliveryVendor & Field SupportServe as a field liaison between MTM, regional offices, and transportation providers to support operational alignment and issue resolutionReinforce MTM expectations, processes, and Virginia DMAS requirements through in-person engagement and educationEscalate observed compliance risks, safety concerns, or repeat deficiencies through established MTM channelsDocumentation & Systems ManagementMaintain accurate records which include Driver training completion, field audits, vehicle inspections etc.Upload and manage documentation within TIMS (MTM Link) to ensure real-time visibility of driver compliance statusEnsure records meet audit-readiness standards for MTM and Virginia DMAS reviewOther duties as assignedWhat you’ll need:Experience, Education & Certifications:High School Diploma or G.E.D.2 + years in transportation, field operations, compliance, or vendor support roles1 + year’s experience in training othersMust possess a valid driver’s licenseSkills:Strong facilitation and in-person training delivery skillsAbility to conduct inspections and audits from an authoritative yet professional positionHigh attention to detail and documentation accuracyStrong interpersonal and communication skillsAbility to work independently in the field with minimal supervisionDemonstrated professionalism when interacting with drivers, vendors, and medical facilitiesAbility to handle confidential and protected health information (PHI)Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of contentAbility to accomplish duties/tasks with little direct supervisionAbility to prioritize tasks and deadlinesAbility to solve problems and troubleshootAbility to build relationshipsAbility to handle confidential informationAbility to use basic office equipmentProficient in Microsoft Office SuiteEven better if you have...Bachelor’s Degree, preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesHourly rate: Minimum: $20/hrMaximum: $28/hrThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTM #J-18808-Ljbffr MTM, Inc