Training Support Specialist

Training Support Specialist - Senior Living

CorsoCare Personal Care

80%+ Travel Required throughout Southeastern Cincinnati (Dayton, Cincinnati, Northern KY). Territory subject to expand/change.

Position Summary: The Training Support Specialist for CorsoCare Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.

Required Experience for CorsoCare Personal Care Training Support Specialist:

• Minimum high school diploma; Bachelor's degree preferred
• Previous Healthcare, Geriatrics or experience working with the elderly population preferred
• Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences
• Passion for teaching and demonstrated ability to execute training programs and mentor staff
• Knowledge with updating training materials and maintaining a library of training materials
• Proficiency in Microsoft Teams and collaborative communication tools
• Excellent organizational, problem-solving, and time-management skills
• Ability to handle confidential information with discretion
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines

Accountability for CorsoCare Personal Care Training Support Specialist:

• Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person
• Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guides
• Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps
• Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies
• Collaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materials
• Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format
• Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person
• Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching
• Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation
• Acts as a subject matter expert and resource for leadership training and development

Additional Responsibilities:

• Communicate expectations, updates, and team roles to support business success
• Align messaging with the organization's culture, mission, and vision
• Communicate professionally via phone, text, and email
• Support the overall operations of CorsoCare Personal Care through collaboration with various departments and teams
• Maintain high ethical standards, comply with regulations, and ensure confidentiality of internal operations and employee records

Skills for Success:

• Applying knowledge of our business and competition to advance organization
• Managing complex situations
• Consistently achieves results, even under tough circumstances
• Planning, scheduling and prioritizing to meet business needs
• Managing conflict resourcefully while minimizing drama
• Sharing our vision and strategy to motivate others to action
• Relating openly and comfortably with diverse groups of people
• Understanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationships
• Communicating clearly and frequently
• Being open to try new things and learns from successes and failures
• Making good and timely decisions that keep the organization moving forward
• Holding self and others accountable to finishing tasks and duties
• Taking on new challenges with a sense of urgency
• Being flexible and approachable
• Rebounding quickly from setbacks
• Gaining confidence and trust of others
• Technology proficiency (Microsoft Office, EHRs, AI tools)

Metrics that Matter:

• Retention of Personal Care Director: 95% or more per quarter
• New Hire Survey Results: 85% positive or better for PCD
• Learning Plan completion: 95% per quarter PCD
• Relias Completion Portfolio: 95% or better PCD

General Working Conditions: This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations will be required.