EPIC SUPERVISOR-CLINICAL DIAGONOSTICS-MAINTENANCE

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. The organization provides the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities. Position Overview The Supervisor, Epic Clinical Diagnostics Applications Maintenance leads, trains and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team to achieve positive outcomes and continuously add value to the organization. The role involves managing projects, prioritization, providing regular feedback for individual development, and training, taking the lead on communicating and mitigating issues and risks, measuring, and ensuring high-quality service. The Supervisor continually assesses and makes improvements to the system and processes to improve efficiency while judiciously managing resources to improve the quality of processes, internal operations, and outcomes for our members. Essential Duties Team Development: Leading, motivating, developing skills, and measuring to positive outcomes for a team of analysts, meeting both organizational and member needs Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating complex issues, and maintaining valuable relationships Nurture Partner Learning: collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable Ensuring that new staff are onboarded in a methodical, measured manner that prepares them for success Tracking and measuring team, project, and individual performance goals Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard Process Improvement: Identify, assess, and implement improvements in system workflows and operations Help Desk Support & Issue Resolution: Serve as an escalation point for complex issues, collaborating with the Help Desk and Product teams Compliance & Best Practices: Ensure adherence to industry regulations, safety protocols, and best practices in accordance with each state’s pharmacy requirements Collaboration & Coordination: Partner with Epic application teams, pharmacy stakeholders, and IT leadership to ensure seamless integration and communication Resource Planning: Develop and evolve resource allocation strategies to ensure appropriate staffing for ongoing and future projects System Monitoring & Reporting: Regularly review system performance, troubleshoot issues, and recommend enhancements Adhere to and hold team accountable to all OCHIN policies, including go-live support, Critical Incident reporting, and JIRA SLAs and SLEs Develop and evolve effective resource planning processes to ensure proactive staffing of incoming and Other duties as assigned Requirements Bachelor's Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience Minimum of 3 years of experience in a similar or relevant Epic Radiant or Cupid Analyst role or Epic Ambulatory with 1 year of supervisory or team lead experience being highly desirable Must have extensive experience working in Epic EHR Work history in Healthcare IT is required Required certification in at least one of the following: Cupid or EpicCare Ambulatory Desired certifications include Radiant or Order Transmittal Experience supporting Lumens-enabled imaging workflows or other non-radiology diagnostic imaging within Epic is nice to have Experience supporting imaging and/or other diagnostic services such as EKG, Cardiac Monitoring or Stress tests Strong understanding of end-to-end diagnostic workflows, including ordering, scheduling touchpoints, result routing, and clinical impact Lab operations background is desired Intermediate proficiency in Microsoft Excel Strong communication skills – able to communicate with both application and technical team members, as well as end users Consistently acts with integrity and accountability Process and detail-oriented, with a strong focus on data-driven decision making Proactive, self-motivated, and solution oriented Base Pay Overview OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. Salary range: $98,819 to $134,394. Physical Requirements / Work Environment Constant interpersonal skills, teamwork, and customer service; frequent creativity, mentoring, presentations/teaching; occasional decision making and independent judgment or action Reading, speaking, writing, and understanding English While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms This position requires a virtual home-office environment, working remotely, and will require that all employees be on camera for all virtual meetings The role routinely uses standard office equipment such as computers and mobile devices Travel is required 20-25% to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train COVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from Home Requirements Ability to work independently and efficiently from a home office environment High speed internet service It is a requirement that employees work in a distraction-free workplace Travel may be required nationally for on-site Go Live support based on business requirements for OCHIN Benefits We offer a comprehensive range of benefits. Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and affirmative action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs. #J-18808-Ljbffr OCHIN