Call Center - Customer Service Representative

Customer Service Representative – Call CenterPay: $18–$21/hour + Weekly BonusWork ScheduleMonday–Friday: 11:30 AM – 8:00 PMorSaturday–Wednesday: 10:30 AM – 7:00 PMTraining ScheduleMonday–Friday: 8:00 AM – 5:00 PMDuration: Approximately 60–90 daysAbout the RoleAre you ready to launch or grow your career in a fast-paced, customer-focused environment? At CJS, we combine a supportive, small-business culture with the stability and growth opportunities of a larger organization.We are seeking Customer Service Representatives to join our Dayton, OH call center team. In this role, you will deliver exceptional service to our Maintenance Agreement Members and prospective customers by providing solutions, building relationships, and creating a positive customer experience.If you enjoy helping others, solving problems, and working in a collaborative team environment, we'd love to connect with you.Key ResponsibilitiesHandle inbound and outbound customer calls professionally and efficientlyProvide solutions, resolve concerns, and ensure customer satisfactionActively listen to customer needs and clarify information as neededBuild strong, lasting relationships with customers and team membersAccurately document customer interactions in internal systemsMaintain productivity, quality, and attendance standardsQualifications2+ years of Customer Service experience required1+ year of Call Center experience preferredExperience with ServiceTitan or in the home services industry is a plusStrong computer skills (MS Word, email, CRM/CMS systems preferred)Skills & CompetenciesExcellent verbal and written communication skillsStrong problem-solving and analytical abilitiesEffective time management and organizational skillsAbility to multitask in a fast-paced environmentDetail-oriented, adaptable, and dependableStrong interpersonal and rapport-building skillsBenefitsAt CJS, we invest in our employees by providing the tools, training, and benefits needed to succeed professionally and personally.Medical, Dental, Vision, and Prescription CoverageDisability & Term Life Insurance401(k) with Company MatchPaid Time Off (PTO) and Paid HolidaysOngoing Training & Career Development OpportunitiesEqual Opportunity EmployerCJS is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, religion, color, national origin, gender (including pregnancy and related conditions), sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.