Dental Scheduling Coordinator

Job Description

Job Description

The Scheduling Coordinator is responsible for delivering an exceptional patient experience while maintaining a productive, well-prepared, and efficient clinical schedule. This role serves as the primary point of contact for patients, manages communication, ensures appointment readiness, and proactively supports schedule optimization through patient follow-up, insurance verification, and daily schedule preparation. The ideal candidate will also have dental assisting experience.

Key Responsibilities

• Appointment Management: Schedule, confirm, reschedule, and cancel patient appointments while maximizing dentist and hygienist chair-time efficiency.
• Patient Communication: Answer incoming phone calls, address patient inquiries by phone or email, manage new patient intake, and handle emergency scheduling.
• Calendar & Workflow Coordination: Work closely with dental assistants, hygienists, and providers to fill cancelled or open slots and maintain a balanced daily flow.
• Insurance & Financial Support: Verify dental insurance benefits, assist with pre-authorizations, present treatment plans, and collect payments or discuss financial agreements when required.
• Records & Administration: Update patient databases, scan forms, maintain HIPAA compliance, and perform general front-office clerical duties.

Qualifications & Skills

• Education: High school diploma or equivalent; associate degree or administrative training is a plus.
• Experience: Previous experience working in a dental or medical office setting (preferred). Even better if experience as dental assistant as well.
• Software Skills: Proficiency with dental practice management software (such as Dentrix Ascend, Eaglesoft, or Open Dental) and basic computer/data entry skills.
• Knowledge: Familiarity with basic dental terminology, procedures, and insurance verification processes.
• Soft Skills: Exceptional communication, multi-tasking, active listening, and problem-solving abilities in a fast-paced environment.

There is growth opportunity to take on more of an office leadership role over time.