Field Network Technician

Field Service Dispatch Technician

Our client is looking for a Field Service Dispatch Technician with a proven track record in: Racking and stacking of network devices; Cable patching; Physical layer troubleshooting; Installing and troubleshooting Cisco and Avaya IP phones, performing day-to-day field installation, configuration, service, preventative maintenance, equipment decommissions, etc.

Position Details:

• Hourly salary based upon the level of experience and skill set
• A permanent position may be offered after a minimum of 6 months’ trial period
• Standard work hours Field Dispatch work is generally Monday - Friday/Saturday and mostly daytime, but some nights may be requested for project work and/or incident support work after the sites have closed for the day. Must be available for weekend project work when requested. Advance notice is given whenever possible.
• Tech must be available to be on a rotating weekly on-call schedule
• Type / Location: Mobile worker / State of Connecticut between cities near Greenwich, New Haven, Stamford, and Hartford, CT. Tech may also be dispatched to nearby states occasionally.

Requirements:

• Must have a valid driver’s license and a reliable vehicle with the ability to carry a 6-foot ladder
• Must have a working smartphone to access the company email and company ticketing system
• Must have basic cabling tools/technician tools
• Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel
• Must be proficient in utilizing technical tools such as cable testers and fiber testers.
• Requires experience in working in communications closets
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross-connect procedures
• Must have a basic knowledge of data communications and networking
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phones
• Requires good interpersonal communication skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer’s issue in a way that will allow the technician to facilitate a resolution

Experience and Education:

• 3+ years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.