Apertura Futura: Customer Experience Specialist

Benefits Free uniforms Training & development Compensation & Benefits Competitive pay based on experience with possible opportunities for bonuses Paid training Shifts of 4 hours, typically on weeknights and/or weekends as needed The Position The Customer Experience Specialist, known as a "Deck Ambassador", works poolside at our swim school. This role plays a critical role in providing an excellent customer experience. Your Typical Responsibilities Setting up and breaking down the pool deck area before and after each shift Checking water chemistry and temperature prior to swim lessons Welcoming students and parents/guardians to the pool deck area Answering customers' questions about their account, their child’s progress, or about the program Assisting swim instructors and managers when needed during swim lessons Posting media content and monitoring social media platforms Minimum Qualifications Excellent interpersonal communication and organizational skills Responsible and professional demeanor Preferred Qualifications 1+ years of customer service experience is a plus Experience working with preschool and elementary-aged children is helpful About Us British Swim School is dedicated to promoting water safety and a lifelong love of the water. We teach swimming to people of all ages and abilities, focusing primarily on preschool and elementary-aged kids. Our instructors should have a willingness to work with this age group and make parents feel comfortable. All positions receive specialized training in the British Swim School approach. The hourly compensation ranges from $15.00 to $18.00. Each franchise location is independently owned and operated by a franchisee. All hiring decisions are made by the franchisee. This role is an opportunity to make a lasting impact in the community by ensuring the safety and happiness of students. #J-18808-Ljbffr