Customer Relations Specialist - Johnstown

Customer Relations Specialist

The YMCA of Northern Colorado is seeking a Customer Relations Specialist to welcome our members, answer questions, give tours, and help individuals and families understand and access Y offerings.

Position is part-time 10-15 hours per week, year-round. This is a flexible role that can fit a new retiree, as well as someone just starting in the workforce or seeking a second job. We are looking for weekend coverage with an occasional shift during the week.

We offer a +10% differential for staff who work the opening shift and another +10% differential for bilingual staff who test as fluent in Spanish and English.

Responsibilities

• Welcomes our members.
• Answers questions.
• Gives tours.
• Helps individuals and families understand and access Y offerings.
• Other duties as assigned.

Qualifications

• Must be reliable and committed to arriving on time for every shift.
• Customer Service and Sales Experience.
• Professional, alert, courteous, and tactful.
• Spanish proficiency preferred (additional 10% pay differential for Spanish and English fluency).
• Intermediate computer skills required.

Benefits

• (10+ hours/week) Free Family Membership
• (10+ hours/week) Program discounts
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid Sick Time

Childcare benefits of more than $5000 are considered taxable income and will be processed accordingly. Limitations and restrictions apply to some programs

Posted Salary Range

USD $15.16 - USD $15.16 /Hr.