OPENTEXT / NETIQ INFRASTRUCTURE ENGINEER

OpenText / NetIQ Infrastructure Engineer

Philadelphia Gas Works (PGW) – Philadelphia, PA Long-Term Infrastructure Support & Engineering Engagement

Philadelphia Gas Works (PGW) is the nation's largest municipally owned natural gas utility, serving more than 500,000 active customer accounts throughout the City of Philadelphia. PGW operates and maintains critical utility infrastructure that supports the city's energy distribution network and internal enterprise operations. PGW is seeking a highly advanced OpenText / NetIQ Infrastructure Engineer to augment its existing enterprise server and infrastructure team. This individual will function as both a hands-on engineer and a senior-level infrastructure SME supporting critical enterprise authentication, identity management, access management, Windows Server, Azure, and infrastructure systems. This is NOT a junior administrator role. The environment supports enterprise utility operations and requires someone capable of independently supporting, troubleshooting, documenting, improving, and modernizing highly integrated infrastructure systems.

The OpenText / NetIQ Infrastructure Engineer will provide advanced engineering support across OpenText and NetIQ technologies while also supporting Microsoft on-premises and Azure infrastructure environments. The engineer will support both day-to-day operational activities and larger project-based infrastructure initiatives. The ideal candidate will have deep enterprise-level experience supporting identity and access management platforms, directory services, authentication technologies, Windows infrastructure, and hybrid cloud environments. This person must be comfortable working independently, participating in architecture discussions, troubleshooting complex infrastructure issues, documenting environments for compliance and disaster recovery, and supporting after-hours production activities when required. The engineer must be able to become operationally productive within approximately four weeks from project kickoff.

Core Responsibilities

• OpenText / NetIQ Infrastructure Support
• Support, maintain, troubleshoot, and optimize enterprise OpenText and NetIQ environments
• Administer and support: eDirectory, Identity Manager (IDM), Open Enterprise Server (OES), NetIQ Access Manager (NAM), iPrint, Secure Single Sign-On (SSO), Privileged User Manager (PUM), Filr Standard, Self-Service Password Reset
• Zenworks
• Perform upgrades, patching, configuration management, and issue remediation
• Troubleshoot authentication, identity synchronization, access management, directory replication, and infrastructure integration issues
• Support secure identity and access management operations across enterprise environments
• Assist with platform modernization and long-term infrastructure stability initiatives
• Microsoft Infrastructure & Azure Administration
• Support Microsoft Windows Server enterprise environments
• Support Microsoft Azure infrastructure and hybrid cloud integrations
• Troubleshoot server, Active Directory, infrastructure connectivity, authentication, and Azure-related issues
• Assist with Azure administration, maintenance, and operational support
• Support enterprise infrastructure integrations between OpenText/NetIQ and Microsoft technologies
• Participate in infrastructure hardening, security remediation, and compliance initiatives
• Infrastructure Engineering & Documentation
• Create and maintain highly detailed infrastructure documentation
• Develop:
• Systems diagrams
• Infrastructure architecture documentation
• Disaster recovery documentation
• Support runbooks
• Operational procedures
• Audit documentation
• Participate in architecture reviews and infrastructure assessments
• Support proof-of-concept (POC) efforts and technology evaluations
• Contribute recommendations for operational improvements and modernization initiatives
• SME & Team Collaboration
• Serve as a Subject Matter Expert (SME) and escalation point for OpenText and NetIQ technologies
• Provide knowledge transfer and cross-training to internal infrastructure teams
• Support mentoring and technical guidance for other IS team members
• Collaborate with server, cloud, security, and infrastructure teams
• Participate in troubleshooting bridge calls and operational incidents
• Support production-critical systems in a high-availability enterprise utility environment
• Operational & Production Support
• Participate in after-hours and off-hours support activities as required
• Support production incidents, maintenance windows, upgrades, and emergency troubleshooting
• Maintain operational readiness and strong response times
• Assist with long-term infrastructure support continuity planning

Required Experience

• 7+ years of enterprise infrastructure engineering experience
• 7+ years supporting OpenText / NetIQ enterprise platforms
• Strong experience supporting: eDirectory, IDM, OES, NAM, iPrint, SSO, PUM, Filr, Self-Service Password Reset, Zenworks
• 7+ years supporting Windows Server enterprise environments
• Strong experience supporting Microsoft Azure environments
• Experience supporting hybrid enterprise infrastructure environments
• Experience troubleshooting complex enterprise identity and authentication systems
• Experience with enterprise infrastructure documentation and disaster recovery planning
• Experience working in highly regulated or mission-critical environments preferred
• Experience supporting utility, government, healthcare, financial, or large enterprise environments highly preferred