Client Service Coordinator

Client Service Coordinator – Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route client and pet flow to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort and educating about healthcare. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering pet information/histories, proper tagging, and ensuring prompt service. Assist outgoing clients by providing necessary instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other duties as assigned. Client Service Coordinator – Qualifications Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional (Preventative care and OWPs), Communication Skills, Client Service Skills, Priority Setting, Time Management. Ability to multi‑task in a fast‑paced environment without loss of accuracy. Excellent written and verbal communication in English. Strong organizational and systematic approach. Problem solving skills with practical solutions. Client service skills to provide attentive, courteous, and informative service. Accurate following of written, oral, and diagrammatic instructions. Basic mathematical ability (add, subtract, multiply, divide). Pay Range The pay range for this role is $15.39 - $19.67 hourly, determined based on experience, skill level, education, and applicable minimum wage laws. Benefits Comprehensive medical, dental, and vision insurance. Generous 401(k) and Roth retirement plans with company match. Student debt relief program for full‑time DVMs. Paid time off and holidays. Access to mental health and wellbeing resources. Associate life insurance (company‑paid) and supplemental options. Company‑paid short‑ and long‑term disability coverage. Flexible Spending Accounts and Health Savings Accounts. Paid parental leave for birth and adoption. Continuing education allowance for eligible positions. Backup child and elder care resources. Fertility and family building support. Digital exercise therapy program. Benefit options for commuter expenses, identity protection, legal plan. Three free Optimum Wellness Plans for pets. #J-18808-Ljbffr