Network Operations Center Manager

Req ID: 356196 Job Title Network Operations Center (NOC) Manager – Public Sector SLED Position Overview NTT DATA seeks a highly experienced NOC Manager to lead a 24x7x365 operations center supporting mission‑critical public sector networks in Annapolis, Maryland. The role requires strong expertise in networking and fiber technologies, program management skills, and the ability to oversee a complex IT initiative while ensuring operational excellence and driving strategic improvements. Key Responsibilities Direct daily operations of the 24x7x365 NOC. Ensure all incidents, service requests, and outage events are handled in accordance with SLAs. Maintain operational discipline, documentation accuracy, and real‑time service visibility. Supervise NOC staff, shift leads, analysts, and escalation resources. Oversee monitoring coverage, alert accuracy, and event correlation. Approve and enforce NOC SOPs, alerting rules, and ticketing workflows. Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT. Lead response efforts for Priority 1 and Priority 2 incidents. Deliver operational reports, KPIs, and executive dashboards. Oversee NOC training programs, certification paths, and competency development. Manage and schedule 24x7x365 NOC and maintenance staff, ensuring training, readiness, and performance accountability. Direct incident detection, escalation, and resolution, lead incident bridges, and coordinate restoration efforts. Facilitate uninterrupted network operations and maintain service levels through proactive monitoring and issue mitigation. Plan, coordinate, and execute scheduled maintenance activities, lead change management processes with proper approvals and testing. Conduct root cause analyses and implement permanent corrective actions to prevent recurrence. Manage deployment of new services, circuits, and network devices, ensuring quality and timeliness. Track and analyze network KPIs, maintain performance dashboards for internal and customer reporting. Implement process improvements and introduce tools/automation to enhance operational efficiency. Required Qualifications Minimum 5 years as an IT Operations Center Manager. Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7X365 operations team. Minimum 5 years monitoring and managing configuration of 500+ network devices. Minimum 5 years monitoring and managing a virtual server environment. Strong technical expertise in networking and fiber technologies. Current ITIL Foundation certification; one intermediate‑level ITIL certification preferred. Education and Experience Must possess a bachelor’s degree in computer science, information systems, or a related field. Equivalent work experience of five (5) years may be substituted for a degree. At least five (5) years of experience in network operations, monitoring, troubleshooting, and/or provisioning, including at least two (2) years in a managerial or supervisory role. Proven leadership of 24x7x365 enterprise‑class operations. Strong understanding of ITIL best practices, incident management, and service operations. Strong technical expertise in networking and fiber technologies. Preferred Certifications PMP (Project Management Professional) or PgMP (Program Management Professional). Cisco Certifications (CCNP, CCIE) for advanced networking expertise. CompTIA Network+, Security+, or CySA+ for foundational and security knowledge. Fiber Optic Technician Certification (CFOT or equivalent). AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking. Certified Information Systems Security Professional (CISSP) for security leadership. Additional Skills Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) for network environments. Knowledge of network automation and orchestration tools such as Ansible and Python scripting. Familiarity with Zero Trust Architecture and advanced cybersecurity frameworks. Strong vendor and contract negotiation skills for fiber and networking services. Ability to manage multi‑site network deployments and large‑scale fiber rollouts. Experience with large‑scale network migrations, upgrades, and service transitions. Benefits Where required by law, NTT DATA provides a reasonable range of compensation for this role: $109,275 to $182,125. Compensation depends on experience, technical skills, and qualifications. The position may be eligible for incentive compensation based on performance. Benefits include medical, dental, and vision insurance with employer contributions; flexible spending or health savings account; life and AD&D insurance; short‑ and long‑term disability coverage; paid time off; employee assistance program; participation in a 401(k) program with company match; and additional voluntary or legally required benefits. Location Annapolis, Maryland (US‑MD), United States (US). EEO Statement NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For Pay Transparency information and EEO rights, please visit the NTT DATA EEO Policy Statement. #J-18808-Ljbffr