Service Repair Coordinator

Service Repair Coordinator

Location: Benicia, CA
Job Type: Full time
Requisition ID: JR100074

RIX Industries is a technology-focused company specializing in the design, development and manufacturing of gas generation systems, precision compressor solutions, and cryogenic cooling technologies for critical applications in Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets. Founded in 1878, the company is headquartered in Benicia, CA, and operates additional facilities in Sparks, NV.

Position Summary

The Customer Support & Service (CSS) Field Service Repair Coordinator is primarily responsible for the planning, organizing and execution of Government, and Commercial repair activities via direct support of RIX Field Service Technicians, as well as associated operational and administrative duties. This is a specific, focused position coordinating repair, troubleshooting, and other on-site activity of RIX products for RIX Customers.

Responsibilities

• Planning and coordination of all Field Service Repair and support activities for RIX Technicians.
• Maintain professional and organized communication with customers.
• Participate in external and internal calls/meetings as directed.
• Provide pricing proposals, maintenance of budgets, security access letters/forms, Invoicing, expense management, (track expenditures and transactions), to client and local performance requirements and Standards.
• Communicate with customers through external/customer portals.
• Negotiate with clients and supply a visible Schedule of RIX personnel for RIX Management, with a goal of maximum customer satisfaction, and the best level of personnel utilization achievable.
• Foster and support positive relationships across RIX Teams and with external stakeholders.
• Ensure technology is used appropriately for all operations (video conferencing, presentations etc.).
• Support Filed Service Technicians with Material and expedite where required.
• Ensure implementation of RIX policies, application of RIX procedures, and development of associated practices. Recommend and implement process improvements as identified.
• Responsible for accurate and timely data entry into the company ERP System.
• Acts and performs as a back-up, where appropriate for the CSS Director of Customer Support.
• Performing all assignments and other duties in the best interest of the company, our RIX Technicians and/or as directed.

Minimum Qualifications

• Associate degree in Business Administration, Program Management, or related field from an accredited college or university, or 3 or more years of relevant experience in Government services or Field Service.
• Knowledge and experience in budgeting, documentation, and reporting.
• Proficient in MS Office.
• Solid Understanding of Purchase Orders, Firm, Fixed Price (FFP)/Time& Material(T&M), and Cost Plus (Cost+) Contracting methods, principles, and practices
• Superb time-management and organizational skills.
• Outstanding verbal and written communication skills.
• Detail-oriented and efficient.
• Ability to communicate with others to exchange information both orally and in writing.
• Citizenship: U.S. Citizen or qualified U.S. Person in accordance with ALU 22CFR 120.15.

Preferred Qualifications

• 3 or more years of relevant experience in a Field Service environment

Physical Requirements

1. Must have the following physical abilities:

• Ability to stoop, kneel, crouch, bend, stretch, reach, and lift.
• Ability to sit or stand for extended periods at a desk or table as well as machine tools or printers.

Compensation:

$32.00 + DOE

Equal Opportunity

RIX Industries is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with RIX Industries, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

About RIX Industries

RIX Industries is a global leader in the design, development, and manufacturing of hydrogen and gas generation systems, precision compression solutions, and cryogenic cooling technologies. Company innovation extends to newer technologies with universal impact, including pioneering hydrogen-on-demand systems for critical infrastructure initiatives worldwide. We take our ‘focused on the future’ mantra seriously – whether we’re supporting lifesaving oxygen generation strategies for remote medical facilities, solving complex applications featuring industrial gases, providing mission critical technologies for our military, or engineering clean power solutions for land and sea. Infrastructure is at the forefront of our vision, and we’re poised to play a critical role in shifting the world to cleaner, safer, better ways of living and conducting business. At RIX, every employee is an integral part of this big picture.

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