Telecommunicator - Police and security

Job Description

Job Description

Primary job function and duties:
The person in this position will react decisively and quickly in response to emergency and non-emergency calls received continuously in the Emergency Communications Division. This individual will be responsible for responding to public inquiries, requests for emergency services, and creating and maintaining records. Work is performed in a confined space; sitting at a computer terminal using state-of-the-art telecommunications equipment. Emphasis placed on customer service. Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on a computer keyboard. Due to the nature and requirements of this position, extensive testing and background investigations are necessary prior to selection. The entire applicant hiring and training process can require several months to complete. Applicants must pass a preliminary screening that tests Error Recognition, Information Identification, Categorizing Information and Information Recall. Applicants must pass a panel interview. They must also pass Criminal Background Investigation. Applicants are also required to participate in 8 hours of on-site observation. After selection, the candidate will need to submit to fingerprinting. After being hired, Telecommunications Specialists are required to attain the following certifications during in-house training: NC SBI-DCI Certification, IS-100, IS-700 and CPR Certification within six (6) months of employment.

Qualifications

Minimum Qualifications :

• TYPING TEST REQUIRED: Once you have submitted your online application and it is received by Piedmont Company Police Communications; you will receive further instructions from recruitment staff on how to proceed.
• Applications without a typing test will NOT be processed. Must type 35 WPM. If you have taken the test within the last 180 days your results remain valid. No results greater than 180 days will be used as part of the recruitment process; the test must be retaken.
• (ABSOLUTELY MUST INDICATE ON APPLICATION) Experience working with various Microsoft software.
• Must be a US Citizen
• No felony convictions, No single Class B misdemeanor conviction within ten years of application, No convictions of two or more Class B misdemeanors ever, regardless of conviction date.
• High School/GED (Will be required to submit a copy of HS diploma or GED upon being presented with a conditional offer-copy of higher education diploma will also satisfy the requirement)
• Must be at least 18 years of age.

Job Type: Full-time

Benefits:

• 401(k) (Matching to 3% then Half up to 5%)

Schedule:

• 12 hour shift
• Evening shift
• Extended hours
• Holidays
• Night shift
• Overtime
• Rotating shift
• Rotating weekends

Shift availability:

• Night Shift / Overnight (6Pm - 6AM) (Required)

Ability to Commute:

• Greensboro, NC 27407 (Required)

Ability to Relocate:

• Greensboro, NC 27407: Relocate before starting work (Required)

Work Location: In person

Piedmont Security & Company Police provides contract security and law enforcement services in North and South Carolina.

Company Description

Piedmont Security & Company Police provides contract security and law enforcement services in North and South Carolina.