Retail Operations L&D Specialist

H MART - Headquarters | GSC 300 Chubb Ave Lyndhurst, NJ 07071, USA Description Responsibilities but not limited to: SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes) Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment Qualifications / Skills: Bachelor's degree or equivalent experience Minimum of 3 years in L&D, training, HR, or retail operations Strong facilitation and project management skills Bilingual proficiency: business-level Korean and English Regular travel to store locations; occasional standing and walking during on-site store training and field observations Core Competencies Standards- and process-oriented thinking. Field orientation (learn-by-doing approach). Cross-cultural communication (US / Korea). Collaboration and influence across cross-functional team Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy 401 (k) Retirement Plan with up to 5% match per company policy Life Insurance and AD&D (Accidental death & Dismemberment) per company policy BTA Insurance (Business Travel Accident Coverage) Company provided lunch Paid-time off (PTO) and Paid Holidays per company policy Celebration & Condolence Benefits per company policy Employee Discount Program (5%) Holiday Gift certificates per company policy FSA (Flexible Spending Account) per company policy DCFSA (Dependent Child Care Spending Account) per company policy Work Hours: MON-FRI, 9:00am to 6:00pm Salary Range: $80,750 - 101,800 *Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr H--mart