Senior Product Manager, Shared Platform

Job Description

Job Description

Ideal start timeline: May 2026

Role status: Exempt

Compensation: Our target hiring range is $168,000-$205,500 plus participation in our Annual Bonus Program with eligibility for $12,000 bonus. Actual compensation will be commensurate with experience and skills.

Campminder's Flexible Working Location: Our employees have the option to work 100% remotely within the United States or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.

We know the best people can choose to work anywhere.

Here's a few reasons why 85+ of them choose Campminder:

• With 20+ years experience of serving the industry through its digital transformation, we're stable, profitable, and have developed a loyal customer base (that continues to grow).
• We build software for summer camps, an industry that enables meaningful experiences for kids.
• We work on interesting, ambitious projects that create real value for our clients.
• We know our team members feel their work has an impact on the organization's purpose.
• At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements.
• We invest in emerging technology and cutting-edge leadership and are proud to take an "AI-Native" approach in our solutions.
• We've been listed on Outside Magazine's 50 Best Places to Work for 8 consecutive years for our values-led culture and employee experience.

This role's mission & overview:

When a camp director sends a message to every cabin parent the night before opening day, that's a shared service. When a family pays their registration balance and gets a confirmation, that's a shared service. When a staff member logs in across two different Campminder products and their identity just works — that's a shared service. The Senior Product Manager, Shared Platform Services owns the product vision for the capabilities that make these moments possible across every product Campminder builds.

Shared services are infrastructure with a direct human experience. They touch more users, more often, than almost any other part of the product — and because they're shared, getting them right (or wrong) has outsized impact. This role exists to make sure they're built well, evolve intentionally, and serve both the product teams building on top of them and the camps, staff, and families who use them every day.

You will report to the Group Product Manager, Platform, and own the product roadmap for a set of Shared Services. Right now, we're extracting these capabilities from individual products and building them as true shared platform services. The choices made here will shape what every product team can depend on for years.

As a Senior Product Manager on our Product team, you will:

• Own the product vision, strategy, and roadmap for a subset of Campminder's Shared Services — which may include identity and authentication, communications, and payments and financials — driving initiatives from discovery through delivery
• Build for two sets of customers simultaneously: the product teams who depend on shared services being reliable, well-documented, and easy to integrate — and the camp directors, staff, and families who experience them directly
• Lead ongoing discovery with camp directors, camp staff, families, and internal engineering teams to understand how they experience shared services — where the friction is, and what great looks like — then translate those insights into clear, well-scoped product decisions
• Partner closely with engineering to shape the architecture of each shared service — ensuring they're extracted cleanly from existing products, built to serve multiple products, and designed to evolve without breaking the teams that depend on them
• Define success metrics for each service area and hold yourself accountable to them — tracking adoption, reliability, and product team satisfaction, and using what you learn to sharpen the roadmap
• Evaluate build, buy, and integrate decisions for shared service tooling - assessing the vendor landscape and making recommendations that don't constrain what we want to build long-term
• Serve as the connective tissue between the Shared Services teams and the broader platform and product organization, ensuring what gets built here is understood, adopted, and built on across all products
• Use AI prototyping tools — Lovable, Bolt, Claude Code, or similar — to rapidly build working prototypes with customers, compressing the feedback loop between idea and validated product direction

We think a successful candidate will bring:

• Meaningful experience shipping platform, infrastructure, or shared services products — you've owned a roadmap that involved building capabilities consumed by other teams, and you understand what makes that different from building end-user features
• A clear understanding of what it means to have two sets of customers — internal product teams and external end users — and the judgment to balance their needs when they're in tension
• Experience in one or more Shared Service domains: communications (email, text, social), payments & financials, people & relationships, authentication, or registration (forms, enrollment).
• Strong enough technical grounding that engineers trust your input — you don't need to write the code, but you understand APIs, authentication flows, event-driven messaging, and payment infrastructure well enough to ask the right questions and push back when something doesn't add up
• Experience evaluating build/buy/integrate decisions — you've assessed vendor options against internal capabilities, weighed the tradeoffs, and made a call you could defend
• A track record of staying close to users — you've done enough discovery to catch yourself when you're building for the obvious request instead of the real problem
• The ability to move decisions forward in the face of ambiguity — balancing the urgency to ship with the reality that shared service choices are hard to reverse, and knowing when to slow down to get the design right
• Clear, direct communication across levels of technical expertise — you can explain an authentication architecture decision to a camp director who just wants to know why login is hard, and explain a camp director's mental model to an engineering team building the infrastructure underneath it
• You use AI prototyping tools — Lovable, Bolt, Claude Code, or similar — as a natural part of how you do discovery. You reach for them to compress the loop between idea and validated direction, and you bring that instinct into every product conversation.

Our Interview Process:

1. 45 min — interview with People & Culture
2. 60 min — interview with Hiring Manager
3. Phase 3
   1. 30 min — Product Exercise
   2. 30 min — interview with Product team members

A few of the benefits we are proud to offer:

• Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans
• Ability to choose where you work — remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!)
• $900/year wellness allowance
• Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!

We encourage people of all backgrounds to apply:

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you!

We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company's HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.