Field Service Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Services Manager.Reporting to the Global Product Line Director - Service, Software & Metering the Field Services Manager will be responsible to lead and develop a team of field service professionals supporting critical power infrastructure and mission-critical customer environments.What a typical day looks like:Build a high-performing, engaged Field Service team through coaching, mentoring, performance management, and career development.Foster a culture of accountability, safety, customer focus, and continuous improvement.Ensure safe, consistent, and high-quality execution of commissioning, maintenance, troubleshooting, and emergency service activities.Maintain operational readiness and responsiveness to customer needs.Develop trusted relationships with customers and serve as the primary escalation point for service issues.Drive customer satisfaction, retention, and long-term partnership growth.Optimize technician scheduling, capacity planning, utilization, and coverage to meet customer and business requirements.Ensure appropriate staffing and skills are available to support current and future demand.Identify competency gaps and implement technical training, certification, and development plans.Build a pipeline of future technical and operational leaders.Use data and KPIs to drive productivity, quality, responsiveness, and profitability.Implement corrective actions and continuous improvement initiatives.Partner with Engineering, Product Management, Quality, Manufacturing, Sales, and Project Management to resolve customer and operational issues.Drive field feedback into product and process improvements.Champion a zero-incident safety culture.Ensure compliance with company policies, customer requirements, and regulatory standards.Support service revenue growth through strong customer relationships, service execution excellence, and identification of service opportunities.The experience we’re looking to add to our team, Bachelor's degree in Engineering, Business, Operations Management, or a related discipline, or equivalent combination of education and relevant field service leadership experience.3+ years of people leadership experience within field service, commissioning, electrical infrastructure, critical power, industrial services, or related technical environments.Demonstrated success leading and developing technical service teams in customer-facing environments.Strong understanding of electrical power distribution systems, critical power infrastructure, commissioning, maintenance, and troubleshooting practices.Experience managing operational performance through KPI-driven decision making.Proficiency with Microsoft Office and field service management systems.Ability to travel up to 50% EC37What you'll receive for the great work you provide:Full range of medical, dental, and vision plansLife InsuranceShort-term and Long-term DisabilityMatching 401(k) ContributionsVacation and Paid Sick TimeTuition Reimbursement
Application Deadline:Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.Job Posting Start Date Job Posting End Date
The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.$121,200.00 USD - $166,600.00 USDAnnualJob CategoryOperationsRelocation: Eligible for domestic relocation onlyIs Sponsorship Available?NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).SummaryLocation: USA, VA, Henrico; USA, TX, DallasType: Full time