Client Relations Manager

Home Care Services | Washington, DC & Montgomery County, MD

Full-Time | Field-Based

Help More Older Adults Stay Safe at Home

Do you enjoy meeting new people, building relationships, and helping families navigate important decisions?

BrightStar Care of Montgomery County is looking for a Community Relations Manager to grow our personal care services throughout Washington, DC and Montgomery County.

This is more than a sales position. You'll become a trusted resource for hospitals, physicians, senior living communities, and families looking for guidance on home care options.

If you enjoy being out in the community, working independently, and making a real difference, we'd love to meet you.

About the Role

You'll spend most of your time building relationships with referral partners throughout Washington, DC and Montgomery County.

Working alongside our nursing and operations teams, you'll educate healthcare professionals about our services, strengthen community partnerships, and help families connect with the care they need to remain safely at home.

What Your Week Looks Like

• Meet with hospital discharge planners, case managers, and social workers
• Visit physician offices, rehabilitation facilities, senior living communities, and other referral partners
• Build relationships with assisted living, memory care, independent living communities, and community organizations
• Meet with families to answer questions and help them understand their home care options
• Attend networking events, health fairs, chamber meetings, and community outreach events
• Follow up with referral partners and maintain strong relationships
• Work closely with our care team to ensure every new client has an exceptional experience
• Track referrals, outreach activities, and pipeline growth using our CRM

What You'll Do

• Grow referral relationships throughout Washington, DC and Montgomery County
• Educate healthcare professionals and community partners about BrightStar Care's personal caregiving services
• Become a trusted resource for families exploring care at home
• Increase referrals by developing new partnerships and strengthening existing relationships
• Represent BrightStar Care with professionalism, compassion, and responsiveness
• Partner with our clinical and operations teams to ensure every referral receives outstanding service

Our Services

• Personal Care
• Companion Care
• Dementia and Alzheimer's Care
• Respite Care
• Transportation and Errands
• Post-Hospital Support
• Long-Term In-Home Care

Who We're Looking For

Healthcare or senior care experience is helpful, but what matters most is your ability to build relationships and connect with people.

Successful candidates often come from:

• Home Care
• Senior Living
• Healthcare Marketing
• Community Outreach
• Physician Relations
• Hospital Discharge Planning
• Social Work
• Customer Success or Account Management

You'll probably thrive in this role if you:

• Enjoy meeting new people
• Build trust naturally
• Follow through on commitments
• Stay organized
• Work well independently
• Take initiative
• Want to make a meaningful impact in your community

What Success Looks Like

• Build a strong referral network throughout Washington, DC and Montgomery County
• Become a trusted resource for healthcare professionals and community partners
• Generate consistent referral growth
• Help BrightStar Care become the first call when families need care at home

Compensation & Benefits

• $60,000-$80,000 base salary plus performance bonus
• Company vehicle
• 401(k) with company match
• Medical, dental, vision, and life insurance
• Paid time off
• Flexible schedule
• Weekly pat with direct deposit
• Opportunities for professional growth as we continue to expand

Why BrightStar Care?

At BrightStar Care, we're committed to helping people live safely and independently at home. We believe the best care starts with great people, and we give our team the support, flexibility, and autonomy to make a real impact every day.

If you're looking for a career where you can build relationships, help families, and grow with a company that's making a difference, we'd love to hear from you.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.