Site Reliability Engineer

Job DescriptionJob DescriptionHonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring Position Title: Site Reliability Engineer Location: Remote Duration: 12 MonthsOverview: We are seeking a highly motivated Site Reliability Engineer (SRE) with a strong operational focus to join our growing team. In this role, you will play a vital role in ensuring the smooth operation and performance of our critical infrastructure and services. You'll work cross-functionally to create alignment and deliver results alongside builders who have helped to shape the success of companies such as Google, Okta, AWS, Snowflake.What you will do in this role:Deploy software for Cloud Prem and SAAS customers.Respond to and diagnose system incidents in a timely and efficient manner, minimizing downtime and impact on users.Collaborate with other engineers to establish root causes and implement effective resolutions.Continuously improve incident response processes and documentation for future occurrences.Proactively monitor and maintain the health and performance of our infrastructure and services.Perform routine administrative tasks such as system configuration, user management, and data backups.Identify and implement operational improvements to ensure ongoing system reliability and efficiency.Develop and implement scripts and automated solutions to streamline operational tasks and reduce manual workload.Participate in the on-call rotation to address critical incidents outside of regular business hours.Ensure effective handoff between on-call engineers and document post-incident information for future reference.Document processes for support and create, maintain and execute run-books for identified situationsProvide tier 2/3 technical support to customers experiencing platform issues or requiring advanced troubleshootingWork directly with customer technical teams to resolve complex deployment, configuration, and integration challengesConduct technical onboarding sessions and provide guidance on best practices for customer implementationsCollaborate with customer success teams to ensure smooth customer experiences and rapid issue resolutionCreate and maintain customer-facing technical documentation, troubleshooting guides, and knowledge base articlesEscalate customer feedback and feature requests to product and engineering teamsParticipate in customer calls and technical discussions to provide expert-level platform guidanceTrack and analyze customer support metrics to identify trends and areas for improvementWhat you will need to be successful in this role: Education:BS degree in Computer Science or related fieldExperience:3+ years of experience in Site Reliability Engineering2+ years experience working with cloud platform and cloud automation tools especially in AWSStrong experience with Kubernetes, Helm, Linux, AWS networking(VPC) and TerraformExperience with the GitOps model for deploymentFamiliarity with distributed version controlExperience with monitoring and alerting tools (e.g., Prometheus, Grafana).Bazel and CueLang experience a plusUnderstanding of software configuration best practicesAbility to wear multiple hats in a fast-paced environmentHands-on, “can do” attitude and a bias for actionLow ego and high intellectual curiosityComfortable working across time zones to support global customer baseExcellent communication skills with ability to explain technical concepts to both technical and non-technical audiencesStrong customer service orientation with patience and empathy when working with frustrated customers If interested, please share your resume on this email id: View email address on click.appcast.io