Case Manager

Title: Case Manager

FLSA Status: Non-Exempt

Purpose:

This position is responsible for assessing needs, identifying goals, and developing a plan for services with individuals served who are diagnosed with serious and persistent mental illness, substance use disorders, and co-occurring medical conditions. This includes referring and linking the individual to needed services and resources, as well as monitoring progress and coordinating ongoing services.


Key Responsibilities:

Duties and Responsibilities:

• Establish therapeutic engagement with individuals served.
• In collaboration with individuals served, assess needs, identify goals, and develop a plan for services with a recovery focus.
• Identify useful services and resources and connect individuals as needed.
• Coordinate ongoing services and monitor progress. Provide continuous assessment and input in the planning of service levels that meet individuals' needs.
• Engage in crisis intervention practices- allowing for individuals to be safe in their home and community.
• Complete all required documentation in a timely and accurate manner.
• Creatively problem solve, explore new alternatives, and actively engage individuals in solutions that support stabilizing mental health while maintaining a positive working relationship.
• Establish and maintain ongoing, positive relationships with other staff members, community service providers, property managers, and families.

Required Skills/Abilities:

• Knowledge of severe and persistent mental illness (SPMI) and the needs of people with SPMI.
• Ability to identify and assess a wide range of client needs.
• Knowledge of local community resources and eligibility requirements.
• Skills in a variety of treatment approaches including person-centered planning, harm reduction, and motivational interviewing.
• Ability to develop and maintain receptive, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors.
• Strong written and verbal communication skills, including composing, proofreading, and editing.
• Presentation and meeting facilitation skills.
• Ability to work as a proactive and positive member of a team to deliver quality services.
• Ability to maintain confidentiality of organization, personnel information, and client data.
• Ability to use sound judgment and maintain healthy professional boundaries.
• Analytical and problem-solving skills.
• Ability to meet deadlines and set priorities.
• Proficiency with a variety of web-based software and databases, including Microsoft Office Suite.

Working Conditions:

• This position is based in Ramsey County, Dakota County, or Scott County; however, the majority of work is in the field as services are provided to clients wherever needed.
• This position primarily works in the field as services are provided to clients wherever needed.
• The position completes activities in the program office and will have interactions with clients of the program and the public.
• Some activities may be required in the community.
• Travel may be required to other program sites.
• Requires transporting clients in a personal vehicle regularly.
• This position has the potential to come into contact with bodily fluids, communicable diseases, tobacco smoke, and household pets.
• Work is performed in an office environment with frequent interruptions.
• Prolonged periods at a desk, working on a computer.
• Manual dexterity for tasks such as taking notes, using technological devices for documentation, or assisting clients with certain activities if needed.
• Must be ambulatory and able to negotiate stairways.
• The ability to lift and carry heavy weights that could be up to 25 pounds.

Education and Experience:

Required

• Bachelor's degree in one of the behavioral sciences (social work, psychology, or human services) or a related field from an accredited college or university AND have 2,000 hours (1 year) of experience in the delivery of service to persons with mental illness.

OR

• Qualified as a mental health practitioner within the State of Minnesota by one of the following:
• At least 30 semester/45 quarter credits AND 2,000 hours of supervised experience in the provision of mental health services. OR
• 4,000 hours of supervised experience in the provision of mental health services.

Preferred

• Demonstrated experience providing Targeted Case Management services.
• Demonstrated experience working with individuals who are unhoused and/or experience engaging in outreach efforts.
• Previous professional experience connecting clients with federal, state, and county programs.

Additional Requirements:

• Must not be actively receiving services from Guild and must not have received services within the last two years.
• A valid Class 'D' Driver's License, reliable vehicle, satisfactory driving record and necessary insurance.
• Ability to pass a MN Department of Human Services background check.

Guild's Employer Promise


We know you do your best work when you feel supported and have the flexibility to meet all of life's demands, no matter what those demands might be. Guild is an environment where your emotional, physical, and social wellbeing matters. A place where we're motivated to care for each other and to work together to make a difference in the lives of our clients. We show up for our clients and we show up for each other. And Guild shows up for you.


About Guild


Guild is a Minnesota not-for-profit 501(c)(3) organization that empowers those living with mental illness and/or experiencing long-term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing.


Benefit Highlights


Guild Services offers a range of benefits, including medical, dental, and vision coverage; flexible spending, HSA, short and long-term disability; Paid Time Off; paid holidays; wellness hours; 403(b); life insurance; and more. Eligibility requirements and other terms and conditions apply.


The salary range for this position is between $30.21 to $33.75 hourly. The range reflects the minimum and maximum salary for the position. Compensation will depend on the candidate's professional experience, skills, and relevant education, training, and certifications.


Salary Description


$30.21 to $33.75 hourly