Operations Support Coordinator

Job Description

Job Description

WE ARE NOT LOOKING FOR AN OFFICE MANAGER.

We are looking for an operator.

Someone who creates order from chaos.

Someone who thrives under pressure, solves problems independently, protects the customer experience, and keeps a fast-moving service organization running at a high level.

At Line Holdings, we don't hire seat-fillers.

We hire people who take ownership.

Our Operations Support Coordinator (OSC) serves as the administrative command center of our organization. This role protects our technicians from distractions, supports our customers, keeps projects moving, ensures documentation is complete, and allows leadership to focus on growth.

If you're the type of person who notices what others miss, finishes what others leave unfinished, and refuses to let things fall through the cracks, keep reading.

WHO WE ARE

Line Holdings is the parent company of:

• Pumpline, Inc.
• Terraline, Inc.
• Sewer Sgt., Inc.
• Tradeworks University, Inc.

We serve residential, commercial, municipal, industrial, agricultural, and utility customers throughout the Inland Northwest.

Our mission is simple:

Build elite operators. Deliver elite service. Hold the Line.

OUR CORE VALUES

Trust

Say what you will do.
Do what you say.

Excellence

Details matter.
Paperwork matters.
Customer experience matters.

Accountability

Problems are owned.
Not avoided.

Mastery

Always improving.
Always learning.
Always refining.

If these values don't resonate with you, this is probably not the right fit.

THE MISSION

The Operations Support Coordinator exists to protect five critical areas:

• Scheduling
• Documentation
• Customer Communication
• Invoice Readiness
• Administrative Execution

You will become the central hub connecting customers, technicians, supervisors, dispatch, accounting, vendors, and leadership.

Your success means:

• Technicians stay productive
• Customers stay informed
• Invoices go out faster
• Paperwork gets completed
• Problems get solved before they become emergencies

WHAT YOU WILL DO

Daily Operations

• Manage scheduling and customer confirmations
• Coordinate service calls and estimate appointments
• Create and manage work orders
• Support field technicians with information and resources
• Coordinate rentals, vendors, and material orders
• Process purchase orders
• Track job progress
• Monitor emergency dispatches

Customer Experience

• Confirm appointments
• Handle customer communications
• Follow up after completed work
• Manage review requests
• Resolve customer concerns
• Coordinate callbacks and warranty inspections

Documentation & Compliance

• Audit work orders daily
• Ensure photos, notes, labor, signatures, and forms are complete
• Return incomplete documentation to technicians
• Maintain CRM accuracy
• Track permits and inspections

Financial Support

• Verify invoice readiness
• Support accounting with documentation
• Track purchase orders and receipts
• Maintain job costing records

Emergency Coordination

• Coordinate responses for:
• • No water emergencies
  • Sewer backups
  • Lift station overflows
  • Property damage incidents
  • Safety events

THE IDEAL CANDIDATE

You may be a fit if:

✓ You are highly organized.

✓ You enjoy solving problems.

✓ You communicate professionally.

✓ You can manage multiple priorities without becoming overwhelmed.

✓ You are comfortable holding people accountable.

✓ You can make decisions independently.

✓ You have strong computer skills.

✓ You learn software quickly.

✓ You enjoy building systems and improving processes.

✓ You are naturally proactive.

You probably won't enjoy this role if:

✗ You need constant supervision.

✗ You dislike structure.

✗ You avoid difficult conversations.

✗ You struggle with follow-through.

✗ You become overwhelmed by competing priorities.

EXPERIENCE WE VALUE

Preferred but not required:

• Service industry experience
• Construction industry experience
• Trades administration
• Dispatching
• Project coordination
• Customer service leadership
• CRM software experience
• Scheduling experience
• Office management experience

Experience with FieldPulse, ServiceTitan, Jobber, Housecall Pro, or similar platforms is a plus.

WHAT SUCCESS LOOKS LIKE

Within your first 90 days:

• Scheduling accuracy above 95%
• Documentation compliance above 98%
• Invoice readiness within 24 hours
• Customer follow-up completion above 95%
• Reduced leadership interruptions
• Increased operational consistency

COMPENSATION & BENEFITS

• Competitive hourly pay based on experience
• Performance bonus opportunities
• Paid training
• Career advancement opportunities
• Professional development
• Leadership development
• Work with a fast-growing organization
• Opportunity to help build something meaningful

THE OSC CREED

I remove obstacles.

I create order from chaos.

I communicate before problems arise.

I protect production.

I protect cash flow.

I complete what others leave unfinished.

I hold the line.

TO APPLY

Send your resume and answer the following question:

Tell us about a time you stepped into a chaotic situation and created order. What was the problem, what actions did you take, and what was the outcome?

We are looking for character, ownership, and problem-solving ability as much as experience.

If that sounds like you, we want to talk.