Customer Experience Specialist

2+ years of account management, order administration, customer service, etc Hands on order entry experience Basic excel skills (filter, run reports) High attention to detail Plus Manufacturing industry Some ERP experience Any sort of freight knowledge would be helpful Job Description Essential Duties and Responsibilities Ensures daily processing of all orders, reviews product availability, collaborates with manufacturing and/or shipping locations and confirms delivery dates. Right first time order entry. Recommends solutions for problems encountered and makes suggestions for process improvements. Maintains relationship with customers by developing understanding and managing assigned accounts. Collaborates with Sales Administrators for the setup of new accounts and maintaining customer requirements Manages challenging customer requests while still meeting company goals. Escalate issues as needed. Helps customers resolve issues or disputes by investigating and interacting with Credit, Technical Services, Manufacturing, Traffic, Sales, to determine root cause and solution Monitors inventory management programs as required and take action as needed to ensure customer satisfaction Initiates collaboration with others (including customers, Sales Representatives, Sales Managers and Industry Managers, team members and all of supply chain) Responsible for customer reporting, on-time metrics and other analytics Performs any other similar or related duties as required or directed. Comply with company rules and regulations #J-18808-Ljbffr The Planet Group