Patient Access Coordinator

Team Lead

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team and become Loyola Strong!

What you'll do:

The Team Lead supports the day-to-day operations of the department by providing oversight, coordination, and guidance to team members while ensuring workflows are efficient, compliant, and aligned with organizational standards. This role assumes expanded responsibility in supporting operational excellence, process improvement initiatives, and staff development. Working closely with leadership, the Team Lead helps maintain high-quality service, efficient operations, and a positive team environment.

Operational Leadership

• Coordinate operational, technical, and administrative support services to improve departmental workflows and service delivery.
• Prioritize workloads and organize daily operations to meet customer and organizational needs.
• Serve as a resource and mentor to team members, providing guidance, training, and support.
• Assist leadership with onboarding, staff development, coaching, and performance feedback.
• Maintain departmental procedures, standards, and documentation.

Process Improvement & Quality

• Utilize technology systems for data management, reporting, and workflow coordination.
• Ensure compliance with Trinity Health policies, quality standards, confidentiality, and safety requirements.
• Identify process improvement opportunities, develop solutions, and support implementation efforts.
• Participate in initiatives that enhance operational efficiency, service excellence, and patient experience.

Communication & Collaboration

• Foster a collaborative, accountable, and customer-focused team environment.
• Communicate goals, expectations, and service standards effectively.
• Partner with leadership and team members to achieve departmental objectives.
• Address and escalate operational or team concerns as appropriate.

Workplace Environment

• Promote a safe, organized, and collaborative work environment.
• Support the effective use of departmental resources, including staff, equipment, and supplies.
• Demonstrate a commitment to continuous learning, professional development, and leadership growth.

Shift: 3:00pm-11:30pm, Weekend and Holiday Coverage Required

We offer our Patient Access Rep I:

· Benefits from Day One

· DailyPay! Work today/Get paid today

· Tuition Reimbursement

· Career Development

· Referral Rewards

· Strong Team Culture

· Career Growth Opportunities

What you'll need for this job:

• High School Diploma or GED
• Minimum of three (3) years' experience with competency in patient access, pre-service & / or registration experience.

Additional Qualifications (nice to have)

Previous Leadership Experience

Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, V A or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Compensation:

Pay Range: $18.16- $28.14 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.