Service Manager

Job Description

Job Description

Service ManagerPosition Summary

The Service Manager is responsible for overseeing daily service department operations to ensure exceptional customer satisfaction, operational efficiency, and profitability. This role leads service personnel, manages departmental performance, and drives continuous improvement in service processes and customer support.

Key Responsibilities

• Schedule and assign work orders to service technicians based on skill level, experience, and workload.

• Train, mentor, and evaluate service team members through regular performance reviews and productivity monitoring.

• Implement and maintain effective service department procedures to ensure high levels of customer satisfaction.

• Monitor monthly service sales, labor revenue, and profitability to achieve established business goals.

• Support service marketing initiatives, customer outreach programs, and promotional events.

• Review completed work orders for accuracy and completeness before invoicing customers.

• Ensure warranty claims and product improvement program submissions are completed accurately and within required timelines.

• Maintain department tools, equipment, and service vehicles in safe and operational condition.

• Lead recruiting, onboarding, staffing, and employee development activities for the service department.

• Assist with budget planning, process development, and continuous improvement initiatives.

Qualifications

• Minimum 3 years of experience managing service department operations.

• Strong leadership, team management, and employee development skills.

• Proficiency with Microsoft Office applications and web-based systems.

• Excellent verbal and written communication abilities.

• Agriculture Dealership experience is a huge plus

• Strong analytical skills with the ability to interpret operational and financial reports.

• Customer-focused mindset with excellent problem-solving abilities.

• Ability to work flexible schedules, including occasional evenings and weekends.

• High School Diploma or equivalent required.

Physical Requirements

• Ability to lift up to 80 pounds occasionally.

• Prolonged periods of sitting, standing, and computer use.

• Frequent use of telephone, email, and other communication tools.

• Ability to perform the essential duties of the position in a fast-paced service environment.

Compensation & Benefits

• 401(k) with company match

• Medical, dental, and vision insurance

• Life insurance

• Paid time off

• Parental leave

• Flexible spending accounts

• Employee assistance program

• Employee discounts

• Professional development and tuition reimbursement

• Referral bonus program

• Relocation assistance

• Retirement benefits

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.