Crisis Response Care Coordinator

Crisis Response Care CoordinatorMental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults, as well as outpatient services such as medication management, case management, and counseling.As a member of the Crisis Response Care Coordination team, the Crisis Response Care Coordinator works with individuals identified by the MHRC Co-Responder Program and/or the Jacksonville Sheriff's Office (JSO) Behavioral Crisis Response Unit following a crisis event or law enforcement encounter. The Care Coordinator provides outreach, assessment, care coordination, and linkage to community-based services to help individuals access ongoing treatment and supports. This position also assists with transition planning for individuals being discharged from inpatient facilities or incarceration and supports community outreach efforts for individuals identified as being at risk for suicide.Responsibilities include providing crisis response care coordination services and follow-up to individuals identified through the Co-Responder Program and JSO Behavioral Crisis Response Unit, conducting outreach and engagement efforts to connect individuals with behavioral health, medical, housing, and community support services, completing suicide risk screenings, safety plans, biopsychosocial assessments, and other required assessments, developing individualized care plans and/or treatment plans in collaboration with individuals served, family members, and service providers, facilitating warm handoffs and referrals to internal and external treatment providers and community resources, monitoring individuals' progress and the effectiveness of services provided through ongoing follow-up contacts, assisting eligible individuals with enrollment into MHRC services and coordinating access to community resources and supports, providing outreach and transition planning services for individuals being released from inpatient psychiatric facilities, Crisis Stabilization Units (CSUs), or incarceration, completing face-to-face contacts and follow-up activities in accordance with program requirements, participating in JSO roll calls, trainings, facility tours, and collaborative meetings to strengthen partnerships and improve service coordination, providing timely case updates to JSO officers, Co-Responder clinicians, and other treatment team members, maintaining accurate, timely, and comprehensive documentation within the Electronic Health Record (EHR), compiling reports and data as assigned to support program performance and reporting requirements, assessing and monitoring for risk, trauma, abuse, neglect, and other safety concerns, utilizing appropriate reporting procedures when necessary, serving as an advocate for individuals served and promoting recovery-oriented, person-centered care, and participating in community outreach activities to increase awareness of crisis response and care coordination services.Qualifications include a Bachelor's degree in Social Work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and development) required, one year of experience working in human services or a mental health related field required. Experience working with adult individuals with mental illness preferred, proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment, proficiency in Microsoft Office, Outlook and the use of the Internet, and strong communication skills essential and this individual must be able to interact appropriately with internal and external customers, families, caregivers, community service providers, supervisory staff and other department professionals.