Contact Center Specialist II - Par-Time

Description

:The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service.

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Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: Required: High school diploma or Equivalent Experience: Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.

Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: Strong customer services skills that demonstrate empathy, kindness, safety, and compassion Problem solving skills to analyze and respond to consumer inquires Ability to work independently and as a member of a team Possess excellent time management skills Professional written and verbal communication skills xhqgsiq Proficient in Microsoft Office Programs as well as healthcare related programs Ability to multi-task, manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: N/A