Retail Program Manager

Sensormatic Solutions, a leader in Loss Prevention, Inventory and Shopper Engagement Solutions, is looking for a Program Manager to lead global ServiceMax implementation projects. In this role, you will work across transformation leaders, functional business leaders, and IT teams to define scope, build disciplined plans, and deliver programs that meet schedule, budget, and quality expectations.

Role Overview

This is a hands-on program leadership role for someone who can bring structure, clear communication, and strong execution to complex global implementations. You will lead end-to-end planning and delivery, ensure functional teams stay aligned to program objectives, and provide leadership with clear, concise status on progress, risks, issues, and decisions.

Key Responsibilities

• Lead global ServiceMax implementation projects from charter through closure, ensuring scope, schedule, budget, and deliverables are managed effectively.
• Define the project charter, roles, tasks, milestones, budget, and measures of success.
• Develop project estimates, integrated plans, and detailed execution timelines for end-to-end delivery.
• Ensure requirements are captured accurately and completely, and support the management of scope changes and change requests.
• Coordinate day-to-day execution across functional teams, IT teams, and project resources.
• Track progress against milestones, manage dependencies, and maintain project documentation throughout the lifecycle.
• Escalate issues, risks, and opportunities as needed and support timely resolution.
• Prepare and present program status at regular accountability meetings and leadership reviews.
• Support project closure activities, including lessons learned, documentation completion, and handover readiness.
• Act as the link between assigned IT teams, business stakeholders, and transformation leadership to keep work aligned and moving forward.

How You Will Do It

• Work closely with transformation and functional leaders to establish a clear program scope, business case, schedule, resources, and success measures.
• Run kickoff and working sessions that align the team on objectives, deliverables, expectations, and decision points.
• Lead recurring team meetings to track progress, identify blockers early, and convert issues into clear action plans.
• Own the program schedule by documenting tasks, owners, dates, dependencies, and percent complete, then reviewing the critical path weekly.
• Keep scope under control by documenting, communicating, and obtaining approval for any change before it is added to the plan.
• Communicate clearly and honestly with stakeholders, bringing forward risks, unresolved issues, and recovery actions without delay.
• Use structured problem-solving, sound judgment, and continuous improvement to remove obstacles and keep delivery on track.
• Collaborate across functions with a one-team mindset, respecting different perspectives while focusing on the outcome that matters most.
• Own your commitments with accountability and integrity, ensuring decisions are documented and follow-through is visible to all partners.

Qualifications

• Bachelor's degree.
• 5-8 years of project management experience in a large multi-unit organization.
• Experience with systems implementation projects.
• Project Management accreditation such as APMP, PMI, Prince2, or equivalent preferred.
• Strong communication, negotiation, analytical, and critical thinking skills.
• Ability to work collaboratively in a global environment with cultural adaptability.
• Experience managing virtual and remote teams.
• Independent, innovative, and responsive working style.
• Experience using structured problem-solving approaches and reporting tools, including Microsoft PowerPoint.
• Ability to communicate effectively with business, IT, and leadership audiences.
• Ability to travel 10-20%, especially during onboarding.

Nice to Have

• ServiceMax experience.
• Customer service and delivery experience.
• Field service experience.

Why Join Us

This is a chance to help shape a global ServiceMax transformation with visible impact across the business. You will work with cross-functional teams, partner closely with leadership, and contribute to programs that improve how work is planned, coordinated, and delivered. If you enjoy bringing clarity to complexity and leading through collaboration, this role offers a meaningful opportunity to make a difference.

If this sounds like the right next step for you, we’d love to hear from you.

HIRING SALARY RANGE: $100,000-$150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.