Senior ServiceNow Developer

Senior ServiceNow Developer

This is an exciting opportunity for an experienced ServiceNow professional to design, develop, and optimize enterprise solutions across a fast-paced IT Applications environment. You will translate complex business requirements into scalable, well-architected ServiceNow solutions that improve efficiency and user experiences. The role combines hands-on development, integrations, workflow automation, platform maintenance, and continuous improvement. You will work across ITSM and other ServiceNow products while contributing to sustainable architecture and high-quality engineering practices. Collaboration with stakeholders, code reviews, testing, incident management, and platform health will be central to your responsibilities. You will also mentor colleagues and help introduce innovative, AI-enabled approaches to streamline workflows and business processes. This role offers strong opportunities to deepen your ServiceNow expertise while making a meaningful impact across enterprise technology operations.

Accountabilities

• Develop, test, document, and maintain custom ServiceNow applications, integrations, features, and data migrations.
• Translate business requirements into scalable, maintainable solutions that make effective use of the ServiceNow platform.
• Design reusable workflow frameworks and identify opportunities to automate and improve manual processes.
• Participate in code reviews, applying appropriate design patterns and maintaining high standards for code quality, security, and test coverage.
• Execute test plans and support quality assurance throughout development, testing, deployment, and release activities.
• Collaborate closely with developers, business stakeholders, and other technology teams to ensure effective delivery across the full development lifecycle.
• Provide detailed estimates, work breakdown structures, and technical input for assigned projects and development tasks.
• Manage incidents according to published SLAs, perform required maintenance, and address issues affecting platform stability and health.
• Support ServiceNow upgrades, version control, update sets, and remediation of skipped updates.
• Mentor and advise team members while contributing to a flexible, proactive, and collaborative engineering environment.
• Explore and apply AI technologies to improve decision-making, automate workflows, increase efficiency, and support better business outcomes.

Requirements

• Bachelor's degree in Computer Science or equivalent professional experience, with typically 5+ years of IT Service Management or ServiceNow experience.
• At least 3 years of software development experience and 2 years of hands-on ServiceNow application development.
• Strong knowledge of the ServiceNow platform and the Common Service Data Model (CSDM).
• ServiceNow Certified Systems Administrator (CSA) certification is required.
• ServiceNow Certified Application Developer certification is required.
• At least 2 years of experience writing JavaScript, including building reusable, lightweight code and comprehensive automated tests.
• Hands-on experience implementing at least one ServiceNow module such as ITSM, CMDB, HR, or Employee Center Pro.
• Experience developing and integrating REST and SOAP APIs.
• Experience with ServiceNow version control, update sets, upgrades, and skipped-update remediation.
• Strong understanding of SDLC methodologies, including Agile, Scrum, Kanban, or Scaled Agile.
• Strong problem-solving, communication, collaboration, and stakeholder-management skills.
• Security-minded approach with a solid understanding of software vulnerabilities and secure development practices.
• Demonstrated ability to work independently, take initiative, and develop creative solutions to complex technical challenges.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, and business outcomes.
• Experience mentoring or supporting other technical team members is highly valuable.
• Bonus experience includes HAM/SAM, Now Assist, Virtual Agent, Employee Center Pro, HRSD, SecOps, GRC/IRM, or Environmental, Health & Safety Management.
• Additional certifications such as a ServiceNow Certified Implementation Specialist or ITIL V3/V4 Foundation are advantageous.

Benefits

• Competitive compensation and equity opportunities.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday allowances to support time away and recharge.
• Paid parental and adoption leave.
• Professional development opportunities for employees at all career levels.
• Employee networks, geographic community groups, and volunteer opportunities.
• A collaborative environment designed to encourage connection, innovation, and professional growth.
• Opportunities to work with modern ServiceNow technologies, automation, and AI-enabled solutions.
• Remote work flexibility, supporting an autonomous and adaptable working environment.