Patient Access Specialist

Job Description

Job Description

We are looking for a Patient Access Specialist to support front-end patient registration and scheduling operations in a busy healthcare setting. This long-term contract position is ideal for someone who excels in customer service, handles high-volume activity with accuracy, and communicates effectively with patients, clinical teams, and callers. The person in this role will help create a smooth check-in and check-out experience while ensuring demographic, insurance, and appointment information is complete and correct.
Responsibilities: • Welcome patients at the front desk, guide them through arrival and departure procedures, and maintain a detail-oriented experience in a fast-paced environment. • Register patients by entering and updating demographic, coverage, and account details across required systems with a high level of accuracy. • Manage incoming calls, assess the nature of each inquiry, and coordinate appointment scheduling or routing based on patient needs and department guidelines. • Arrange new, follow-up, and rescheduled visits by aligning provider availability, visit type, and appointment length with operational requirements. • Confirm patient identity, collect required forms and signatures, and follow established safety and compliance procedures during the registration process. • Review insurance information, verify eligibility when appropriate, and document financial details needed to support accurate billing and reimbursement. • Assist walk-in and add-on patients promptly while keeping schedules organized and communicating updates to the care team as needed. • Support patients who need additional accommodations, including language assistance or other access-related considerations, to help ensure an inclusive care experience. • Monitor open appointment opportunities such as wait lists or recall needs and help fill available time slots efficiently.   contract professionals working through our company may be eligible for a range of benefits, which can include: Medical, dental, and vision coverage. Enrollment in a retirement savings plan. Holiday pay eligibility, depending on assignment terms. Employee discounts and wellness offerings. Access to detail oriented development resources and training.  State Specific Earned Absence pay• Previous experience in patient registration, front desk operations, call center support, or medical scheduling within a healthcare environment.
• Strong customer service and verbal communication skills, with the ability to remain composed and helpful during busy periods.
• Working knowledge of insurance verification, patient demographic collection, and standard registration documentation practices.
• Ability to manage fluctuating schedules and adapt to changing daily priorities in a high-volume setting.
• Proficiency with computer-based systems and online tools used for appointment scheduling, eligibility review, and account updates.
• Solid attention to detail with the ability to maintain accurate records and protect confidential patient information.
• Effective collaboration skills for working with providers, clinical staff, and administrative teams.
• Bilingual English/Spanish communication skills are helpful but not required.