Shipping and Receiving Specialist

Shipping And Receiving Specialist

The Workplace Resources (WX) team creates spaces and services that support NetApp's culture and employee experience. WX supports the business through corporate real estate, facilities operations, and workplace infrastructure. The Shipping & Receiving Specialist supports routine shipping, receiving, mail, and dock operations by following established procedures, applying company policies, and completing assigned tasks accurately and on time. This role requires guidance mainly for new assignments and judgment to identify when escalation or minor deviation from standard practice is needed.

Handles routine employee, guest, vendor, and customer requests using established WX procedures

Inspects incoming shipments, documents damage, and completes required paperwork

Processes incoming and outgoing parcels, freight, mail, pick-ups, and deliveries using required systems and scanners

Assists with equipment asset tagging and documentation

Maintains shipping supplies and escalates replenishment needs

Picks up, sorts, and delivers packages, mail, and pallets to assigned areas, verifying accuracy, completeness, and condition

Schedules and monitors routine domestic and international freight and e-waste pick-ups and deliveries; requests guidance for new or non-standard situations

Responds to work orders, email requests, and dock inquiries; escalates issues outside standard procedures

Completes paperwork, reports, and data tracking accurately and on time

Maintains reporting data for metrics, KPIs, shipment volume, and other requested needs

Supports established shipping, receiving, and warehouse processes

Maintains a clean, safe work environment

Performs assigned routine duties, including receptionist support as needed

Follows dock and job safety practices aligned with OSHA and NetApp standards

Education:

High school diploma, approved GED, or equivalent education and experience.

1+ years of related shipping, receiving, mailroom, warehouse, facilities, or corporate operations experience preferred.

Ability to follow procedures and policies to complete routine tasks.

Ability to identify when escalation or guidance is needed for new or non-standard assignments.

Strong customer service and communication skills.

Proficiency with Microsoft Office, Teams, SharePoint, Zoom, and Oracle or similar receiving systems.

Ability to use shipping and receiving software, including UPS ShipExec, and follow mail and package security practices.

Ability to lift and carry at least 50 pounds.

Ability to cover shifts at alternate Bay Area office locations.

Compensation: The target salary range for this position is 51,000 - 75,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.