HVAC Service & Installation Manager

Express Employment Professionals - Tyler

Job Description

Our client, a growing and reputable HVAC company, is seeking an experienced HVAC Service & Installation Manager to lead and develop their service and installation team. This is an excellent opportunity for a proven HVAC professional who combines strong technical expertise with exceptional leadership and coaching abilities.

The ideal candidate will have a minimum of 5 years of HVAC industry experience , prior management experience, and a passion for developing technicians while driving operational performance, customer satisfaction, and departmental profitability.

Key Responsibilities Team Leadership & Performance Management

Manage, coach, and develop a team of 7 HVAC service and installation technicians
Drive departmental performance through KPI tracking, accountability, and continuous improvement
Monitor productivity, efficiency, and profitability goals
Conduct regular performance reviews, coaching sessions, and team meetings
Foster a positive, customer-focused culture centered on quality workmanship and professionalism

Training & Quality Assurance

Train and mentor technicians using the company's established business model, processes, and service standards
Ensure all service and installation calls are completed according to company quality expectations
Support ongoing technical and professional development for team members
Maintain consistency in customer experience, workmanship, safety, and documentation

Customer Service & Sales Support

Handle customer concerns and service escalations professionally and effectively
Serve as a technical resource for both customers and technicians
Assist with sales opportunities as needed, including identifying solutions and supporting customer recommendations
Help maintain strong customer relationships and high satisfaction levels

Operational Oversight

Coordinate daily service and installation operations
Monitor job progress, scheduling efficiency, and resource allocation
Ensure compliance with safety standards, company policies, and industry best practices
Provide technical guidance and troubleshooting support as needed

Qualifications

Minimum 5 years of HVAC industry experience required
Previous management or supervisory experience required
Strong knowledge of HVAC service, repair, maintenance, and installation practices
Proven ability to lead, coach, and motivate technicians
Experience managing KPI performance and department profitability
Strong customer service and conflict-resolution skills
Excellent communication, organizational, and problem-solving abilities
Ability to balance operational leadership with hands-on technical support

Work Environment

Primarily office-based and indoor work environment
Occasional field visits to support technicians, answer technical questions, inspect jobs, and assist with customer concerns
Must be able and willing to travel to job sites as needed

Apply

Vacancy posted 4 days ago

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