SA - Shift Manager

Shift Manager Job DescriptionMcDonald's and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta Shift Manager role. Duties may vary based on business needs.At McDonald's, Shift Managers are responsible for leading the team, ensuring smooth restaurant operations, and delivering excellent customer experiences. This role requires strong leadership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Benefits include:Up to 3 weeks of paid vacation per yearFree MealsFree UniformsEducation through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second languageService awardsBonus potentialPay Increases every 6 monthsHealth Insurance OptionsCareer Advancement OpportunitiesEmployee Appreciation DayEmployee of the MonthBirthday RecognitionPremium Pay for late night15% discount for family membersKey responsibilities include:1. Customer Service & HospitalityDelivers, models, and enforces outstanding customer service in accordance with McDonald's standards and proceduresWork with demanding customersResolve customer concerns using effective problem-solving skillsEnsure a positive experience for every customer visit2. Teamwork & Work EnvironmentMust interact and work collaboratively with crew and other managers to meet daily operational goalsMaintain respectful, friendly, and professional communication with all team membersContribute to a positive, team-oriented work environmentFollow all directions from General Manager promptly and effectivelyAbility to prioritize and multi-taskMaintain a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct3. Dependability & AttendanceArrive to work on time and ready to work as scheduledMaintain consistent attendance and reliabilityFollow proper call-in procedures when necessary4. Appearance & Professional StandardsWear full, clean, and pressed uniform at all timesEnsure proper grooming and personal hygieneMust maintain a neat, clean, and professional appearance in accordance with company standardsWear required items at all times: uniform shirt and pants, tie, name tag, hat, and company-approved slip-resistant shoes5. Job Performance & OperationsPrepare and serve McDonald's food products according to company standardsDelivers, models, and enforces all procedures for cooking, cashiering, food preparation, and cleaningDemonstrate urgency, energy, and efficiency during all shiftsFollow all company policies, including cash handling and safety proceduresMaintain a clean, organized, and safe work environment6. Quality, Safety & ProfitabilityEnsures all food safety, systems, and quality standards are consistently followed, including proper use of timers and production toolsEnsures the team maintains product quality standards, including proper preparation and holding timesEnforces proper food handling procedures and accurate portion control for all ingredients and condimentsMonitors cleanliness, organization, and sanitation throughout the restaurant to maintain a safe and hazard-free environmentEnsures all equipment is operated safely and in accordance with company procedures and intended useMinimize waste and ensure proper inventory and product rotationSupport labor control by monitoring staffing and adjusting as needed7. Training & DevelopmentComplete all required training modules and apply knowledge on the jobSupport restaurant goals, including achieving customer satisfaction and performance metricsSupport ongoing development of crew and future leadersFollow up on employee trainingContinuously seek feedback and improvement opportunities8. Qualifications and Physical RequirementsMust be 18 years of age or olderPositive attitude and strong willingness to learnAbility to multitask and work in a fast-paced, team-oriented environmentStrong communication, customer service, and leadership skillsAbility to stand for extended periods of timeAbility to lift and carry up to 20 poundsRequires walking, bending, and performing repetitive tasksReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the jobPrevious leadership or restaurant experience preferredReliable, accountable, and results-driven9. Work ScheduleFlexible scheduling is available based on business needs, including days, evenings, weekends, and holidays.Breakfast, lunch, and dinner shiftsLate nights, overnights, and weekendsPart-time and full-time opportunities10. LeadershipLead and supervise crew members during assigned shiftsProvide coaching, direction, and real-time feedbackHolds team members accountable to company standards and policiesReport incidents and ensure proper documentation is completedManage daily operations to ensure quality, service, and cleanliness standards are metMonitor speed of service, order accuracy, and overall performance