Assistant Store Manager - White House Black Market

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. This role may be found in multiple brands. Some duties may vary from brand to brand. Functional Responsibilities Analyze sales reports and KPIs to determine the needs of the business; in partnership with the Store Manager, execute in-store business and sales strategies. Establish and communicate clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards. Control payroll and supply budget. Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy. Ensure compliance with all applicable laws, loss prevention policies, operating procedures and controls; conduct associate training to reinforce proper controls. Administer all operational processes including inventory receipt and dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Ensure visual presentation, organization, and facility maintenance are representative of the Brand. Develop a high performance culture, motivating the sales team to meet assigned sales and productivity goals. Train and coach to ensure the selling team is fluent in all aspects of product knowledge online and in store. Train, coach and assist with locate fulfillment and selling. Motivate and inspire the store team, developing a shared vision while modeling core values. Promote an inclusive, collaborative approach to problem solving. Communicate with store teams and Store Manager to effectively lead positive change. Seek personal developmental opportunities and readily solicit feedback to build leadership skill set. Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires. Ensure prompt resolution of customer concerns. Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. Ensure team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. Assist in recruiting, hiring and developing a high performing team. Support, implement, and provide follow-up for all training programs, seminars, etc. Assess and coach store team on performance. In partnership with the Store Manager, resolve human resources issues in a timely and effective manner. Drive associate and team engagement by recognizing and rewarding employees for outstanding performance. Ensure the store team adheres to all employment practices and policies. Other duties as assigned. Qualifications High school diploma or equivalent. 2+ years of retail management experience preferred. Must be 18 years of age or older. Excellent communication, verbal, and written skills. Ability to learn or adapt to technology provided by the company. Proven excellent customer service skills with statistical track record in all areas of sales and leadership. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Strong leadership qualities, training and team building skills. Knowledge of administrative aspects of store operations. Ability to communicate with customers and staff. Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays is required. Physical Requirements Constant walking/standing 67-100% of 8‑hour shift. Occasional lifting up to 50 lbs 1‑33% of 8‑hour shift. Frequent climbing 34‑66% of 8‑hour shift. Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr