Front Desk Agent

Front Desk Agent

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission. We are looking for highly organized candidate with excellent people skills for the position of Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

Benefits:

• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• 401(k)
• Complimentary Meal for every shift worked
• Hotel Discounts with OPL
• Friends and Family Discount at Opal Grand
• Short Term Disability

Responsibilities:

• Greet and welcome guests upon arrival. Thank guests and ask them to return upon departure.
• Ensure smooth check-in and check-out of all guests through proper handling of guest accounts.
• Handle any guest requests/problems and satisfy their needs within acceptable guidelines.
• Be able to perform other duties including AYS, business center and guest relations/concierge.
• Create and maintain a positive and productive atmosphere at the desk; have good working relationships with managers and associates in other departments.
• Act empowered to provide outstanding customer service.
• Ensure work area is clean, neat and well organized.
• Work with other departments and facilitate professional communication over the radio.
• Follow all cash/credit handling and banking procedures to check in and out all customers correctly.
• Check hotel availability and know sales strategy each day through communications with front desk supervisor.
• Know hotel room types, available inventory, amenities/services available, and outlet hours of operation.
• Attend department meetings and implement all information into your daily work.
• Have good knowledge of the surrounding area including restaurants, theaters, churches, shopping, etc. and be able to give directions and recommendations to guests both over the phone and in person.
• Know how to correctly handle all guest packages, faxes and luggage.
• Know safety deposit box procedures.
• Follow all procedures for reviewing paperwork at the end of shift and making a properly documented and correct bank drop.
• Assist other departments and guests as requested
• Follow all hotel and department safety rules as instructed by manager. Report any safety hazard immediately
• Report any on the job injury to your manager regardless of how minor you think the injury might be

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Must be able to read, write, communicate and understand English
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Position Details:

• Must have evening, weekend and holiday availability
• On-sight, full time position
• $18.00/hour

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.