Claims Adjuster II, Field Property - National Catastrophe

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a highly visible, field-based opportunity on Nationwide’s National Catastrophe (NATCAT) Response Team—supporting customers when they need us most. As a Property Claims Field Adjuster, you’ll respond to major disaster events nationwide, including hurricanes, tornadoes, wildfires, and floods, delivering hands-on support and guidance during critical moments of recovery. In this role, you’ll travel to impacted areas (up to 80%, often on short notice) to assess property damage, evaluate coverage, and help policyholders navigate the claims process with confidence. You’ll play a key role in helping individuals, families, and communities recover and rebuild. This is more than a claims role—it’s an opportunity to be a trusted partner during times of uncertainty. You’ll engage directly with customers—often in emotionally challenging situations—providing clear guidance, setting expectations, and delivering outcomes with empathy and professionalism. Strong communication skills and emotional intelligence are essential to success in this role. Conduct on-site property inspections and damage assessments in catastrophe zones Investigate and resolve moderate to complex property claims from start to finish Determine policy coverage and prepare estimates using tools like Xactimate Own the full lifecycle of claims, including reserving, supplements, and documentation Special Investigations, Subrogation) as needed Maintain compliance with regulatory and internal standards while ensuring timely resolutions Provide proactive, consistent updates to customers throughout the claims process ​ We’re looking for experienced claims professionals who bring both technical expertise and a strong customer-first mindset: Prior insurance field/property claims handling or adjusting experience Proficiency with Xactimate and prior estimate writing experience Demonstrated ability to manage claims of varying complexity from start to finish Experience working on-site in catastrophe (CAT) environments Strong customer service orientation, especially in high-stress situations You should be comfortable working independently in the field, managing a high volume of claims, and adapting quickly in evolving disaster situations. Assignments may involve extended deployments, including 12-hour days for up to 21 consecutive days. If you're energized by meaningful work, excel under pressure, and want to make a tangible difference in people’s lives, you’ll find this role both challenging and deeply rewarding. No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a National Catastrophe (NATCAT) Field Claims Specialist primarily supporting our Personal Lines (PL) business, you'll investigate and resolve moderate to severe property damage claims by phone. Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; and policy changes and modifications. This may require attending various seminars and training sessions. Maintains current knowledge of local industry repair procedures and local market pricing. Submits severe incident reports, reinsurance reports and other information to claims management as needed. Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Initiates and conducts follow-ups through proficient use of claims and other related business systems. Delivers outstanding customer service to all internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service. Reports to Claims Manager. Undergraduate degree or equivalent experience. Successful completion of required claims certification schools or classes. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment. Three to five years of related property claims experience or comparable job-related experience, or education preferred. Experience in a customer service environment, including flexible work schedules and extended work hours preferred. Commercial claims property experience preferred. Knowledge, Abilities and Skills: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates. Must be prepared and capable of conductingphysical inspections on rooftops, including first and second story roofs with pitches up to 8/12. Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner. Overtime Eligibility : Not Eligible (Exempt) Working Conditions: Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time. Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect vehicles and structures; Must be willing to work irregular hours and to travel with possible overnight requirements. We currently anticipate accepting applications until 10/30/2026. We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at View phone number on click.appcast.io. For NY residents please review the following state law information: We value the partnerships we have built with our preferred vendors. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Field Claims Specialist II, National Catastrophe Property - Personal Lines : $62,500.00-$115,500.00The expected starting salary range for Field Claims Specialist II, National Catastrophe Property - Personal Lines : $62,500.00 - $93,500.00