Solution Architect

Job Description


PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
• Work with customers to identify business and technical requirements
• Architect and scope solutions which meet business and technical requirements
• Present solutions and conduct demonstrations
• Create proposals and respond to functional and technical elements of RFIs/RFPs
• Collaborate with sales, partners and internal teams to provide clients with CX solutions

Requirements

• Ideal candidate must be self-managed with a proven track record in professional services and software sales
• 5+ years of speech-based IVR development experience
• Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
• Knowledge of contact center infrastructure
• Experience with large contact center implementations
• Strong presentation skills
• Excellent verbal and written communication skills
• Available to travel
• BS in Computer Science or Information Systems is strongly preferred

Salary is DOE and is extremely competitive.