Workstation Support Technician

Job Description

Job Description

Position Title: Workstation Support Technician

Location: Lacrosse, WI 54601

Shift Timing: Monday – Friday | 40.00 Hours Per Week (May require overtime and on-call participation)

Anticipated Start Date: 1–2 Weeks

Duration: 12 Months Contract with the possibility of extension.

Pay Rate: $26.00/hour on W2

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Job Description

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

 

Responsibilities

• Ensure equipment is labeled according to specifications.
• Researches, verifies, and documents device specifications according to purchase order and Mayo standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) 
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

 

Required Skills & Qualifications

• Required Skills & Experience:
• Two (2) years of customer service experience.
• Incumbents will possess good organizational skills as well as good written and oral communication skills.
• Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
• Must be able to lift seventy-five pounds or more.
• Must be able to distinguish colors. Valid driver's license.

 

Preferred Qualifications

• 2+ years of experience supporting computer hardware and desktop systems.
• Associate's degree.
• Technical school training in Computers, Information Technology, Electronics, or a related field.

 

Work Environment

• Requires frequent movement, equipment installation, and physical handling of computer hardware.

Overtime and on-call participation may be required based on business needs

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.