Assistant Clinic Manager

Overview

#1 Referred ABA Company by BCBAs and RBTs!

Who we are:

Golden Steps ABA is on a mission to change lives-one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.
Why You'll Love Working with us:

• Unmatched Culture
  Connection is at the heart of who we are. Whether we're sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.
• Diversity & Inclusion
  We thrive on different perspectives. Our strength lies in the unique experiences of our team - fostering a collaborative, inclusive space where everyone's voice matters.
• Growth & Advancement
  We don't just hire - we invest. With a "hire-to-retire" mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.
• Support for Continuing Education
  Your goals matter. That's why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We're helping you level up your skills and chase your career dreams.
• Benefits and Perks Created to Support You
  Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match - because great work deserves great benefits.

Responsibilities

The Assistant Clinic Manager (ACM) supports day-to-day operations in the ABA clinic to ensure a safe, organized, and efficient environment for staff, clients, and families. This role works closely with the Clinic Manager, Clinical Director, RBTs, BCBAs, and administrative teams to maintain high operational standards, ensure schedule accuracy, support staff and families, and uphold all Golden Steps ABA policies.

This is a hands-on leadership support position requiring strong communication, organization, and problem-solving skills.

Qualifications

Key Responsibilities
1. Clinic Operations Support

• Assist in daily clinic opening and closing procedures
• Maintain clinic organization, cleanliness, and safety standards
• Support and reinforce clinic schedules, attendance tracking, and room assignments
• Ensure therapy rooms and materials are prepared daily
• Monitor supply levels and restock as needed
• Assist with facility maintenance requests and vendor coordination
• Ensure completion of daily logs, safety checks, and required compliance documentation

2. Staff Support & Coordination

• Support the Clinic Manager with RBT scheduling, shift coverage, and daily staff flow
• Help coordinate staff rotations, lunches, and breaks
• Assist with welcoming, onboarding, and orienting new RBTs
• Provide ongoing support to staff to maintain a positive clinic culture
• Assist with implementing staff appreciation and team-building activities

3. Client & Family Support

• Greet families and provide warm, professional communication
• Assist with the onboarding and orientation of new clients entering clinic-based services
• Support parent questions and clinic navigation
• Facilitate smooth transitions between therapy sessions and rooms
• Assist with obtaining required forms, consents, and documentation

4. Scheduling & Attendance Monitoring

• Assist Clinic Manager with daily schedule and attendance review
• Track cancellations and same-day changes
• Communicate schedule adjustments to staff and clinical teams
• Assist with coordinating make-up sessions when appropriate
• Monitor session utilization and notify leadership of attendance concerns

5. Compliance & Documentation

• Maintain clinic binders, posted compliance materials, and required documentation
• Assist with collecting staff certifications, CPR/First Aid status, and training records
• Support timely completion of incident reports and proper documentation procedures
• Reinforce compliance with Golden Steps ABA policies, HIPAA, and safety protocols

6. Safety & Emergency Readiness

• Assist with safety drills (fire, lockdown, elopement, medical)
• Ensure crisis materials and emergency supplies are adequately stocked
• Support Clinical Director and Clinic Manager during safety or behavioral incidents
• Maintain documentation required for licensing or internal audits

7. Collaboration With Clinical Team

• Support coordination between BCBAs, Clinical Directors, and RBTs
• Help organize BCBA overlap schedules within the clinic
• Assist with parent meeting coordination and communication
• Reinforce behavioral expectations and clinic-wide initiatives

8. Leadership & Professional Conduct

• Model professionalism and communicate respectfully at all times
• Maintain confidentiality and HIPAA compliance
• Assist in problem-solving daily challenges
• Provide support and accountability among clinic staff
• Maintain flexibility to meet evolving clinic needs

Benefits

Qualifications
Required:

• High school diploma required; Associate's or Bachelor's degree preferred
• Experience in healthcare, behavioral health, education, childcare, or ABA settings
• Current CPR/First Aid certification OR ability to obtain within 30 days of hire
• Registered Behavior Technician (RBT) certification OR willingness to obtain within 60-90 days (company supported)
• Strong organization, communication, and multitasking skills
• Ability to maintain professionalism and confidentiality
• Ability to work effectively in a fast-paced, child-centered environment
• Basic computer literacy and comfort learning new platforms

Preferred:

• Experience in ABA therapy or autism services
• Previous administrative, scheduling, or leadership experience
• Knowledge of HIPAA and safety protocols
• Strong customer service background

Work Environment & Schedule

• Primarily clinic-based, with frequent interaction with children, families, and staff
• Must be able to move throughout the clinic and assist with transitions
• Schedule varies based on clinic needs
• The assigned schedule is am to pm for this location.
• Must be able to work up to two (2) Saturdays per month
• Occasional additional hours may be required for onboarding, events, or urgent operational needs

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.