Travel Quality Operations Lead
Capital One
Capital One Travel is seeking a Quality Operations lead to elevate our travel call center QA program. You will transform QA into a proactive driver of agent proficiency, owning rubrics, calibrations, and data-driven feedback loops across Quality, Operations, and Training. You will champion AI-assisted tooling adoption and partner with BPOs to scale quality excellence, driving actionable performance improvements and targeted coaching for sustained service quality. #J-18808-Ljbffr Capital One
Vacancy posted 2 days ago
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