Quality Assurance Analyst

Quality Assurance AnalystLiberty Community Programs is dedicated to delivering high-quality services for individuals with autism and developmental disabilities. We are seeking a detail-oriented and analytical Quality Assurance Analyst to support our organization's commitment to excellence.In this role, you will assist in monitoring compliance, evaluating service quality, analyzing data, and supporting continuous improvement efforts across all departments. The ideal candidate is highly organized, knowledgeable about regulatory standards, and passionate about improving service delivery in behavioral health and developmental disability programs.Key ResponsibilitiesQuality Assurance MonitoringAssist in implementing quality assurance policies, procedures, and performance standardsConduct routine audits of documentation, service delivery, and operational practicesMonitor compliance with state and federal regulations, including DDS, TJC, CARF, and other oversight bodiesIdentify areas of non-compliance and support corrective action planning with relevant departmentsData Analysis & ReportingCollect, review, and analyze data related to service outcomes, client satisfaction, and program performancePrepare clear and accurate reports summarizing audit findings, trends, and quality metricsTrack progress on corrective actions and quality improvement initiativesCompliance SupportMaintain up-to-date knowledge of regulatory requirements and assist in ensuring organizational adherenceSupport internal teams during licensing reviews, audits, and accreditation processesHelp ensure staff are informed of relevant compliance updates and procedural changesTraining & Quality ImprovementAssist in developing training materials related to quality standards, documentation, and complianceSupport staff education on best practices in service delivery and regulatory expectationsPromote a culture of accountability, accuracy, and continuous improvementCollaboration & CommunicationWork closely with clinical, administrative, and operational teams to support quality assurance goalsCommunicate audit results, quality concerns, and improvement recommendations in a clear and professional mannerParticipate in quality improvement meetings and cross-departmental initiativesClient & Stakeholder EngagementAssist in gathering client and family feedback to support program evaluationHelp ensure client concerns related to service quality are documented and addressed appropriately