Remote Mid-Level PMO Quality Analyst (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Mid-Level PMO Quality Analyst to support VA ESOM contract .

Kentro is hiring an IT Requirements and Performance Analyst to provide data-driven requirements analysis, quality assurance, and performance oversight as part of the Value Management Team supporting the ESOM Program. The analyst will ensure program requirements, deliverables, supporting data, and approval records are traceable to contractual requirements, established standards, client expectations, and applicable federal guidance.

This role blends requirements traceability, deliverable review, quality analytics, process improvement, and executive reporting. The ideal candidate turns complex delivery data into clear insights, strengthens controls without slowing teams down, and uses modern analytics and automation tools to improve quality, transparency, and customer outcomes. Working with the Value Management Lead, Quality Manager, Reporting Lead, Metrics Team, and technical stakeholders, the analyst connects operational performance to VA mission objectives and measurable program value.

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $90,000 –$105,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

• Elicit, analyze, and document IT business and reporting requirements with VA stakeholders, the Intake Lead, pillar leads, and technical subject matter experts; define measurable acceptance criteria and resolve gaps, ambiguities, and dependencies.
• Maintain requirements-to-performance traceability linking approved intakes and contractual requirements to deliverables, KPIs, source data, supporting evidence, and government reporting outputs; assess the reporting and measurement impacts of approved changes.
• Plan and perform requirements and quality reviews of program deliverables against scope, schedule, acceptance criteria, approved templates, and quality standards.
• Verify that each deliverable is accurate, complete, accessible, properly formatted, approved, traceable, and supported by required submission evidence.
• Maintain the authoritative deliverable repository, version history, approval records, review comments, and audit trail in accordance with document-control practices.
• Define, calculate, and monitor quality and delivery KPIs in coordination with the Metrics Team and VA stakeholders, including on-time delivery, first-pass acceptance, rework, defect trends, corrective-action aging, service performance, and customer satisfaction; connect measures to approved requirements and mission outcomes.
• Create and maintain leadership dashboards and recurring performance reports that communicate trends, risks, root causes, and recommended actions. Support the Reporting Lead with monthly Operational Management Reviews (OMRs), quarterly Program Management Reviews (PMRs), executive briefings, and graphical storytelling aligned with OIT Enterprise Contracts and government reporting requirements.
• Validate source data, metric definitions, business rules, and reporting logic; investigate discrepancies and coordinate timely correction of data-quality issues.
• Conduct trend, variance, and root-cause analysis to identify systemic quality risks, emerging issues, and opportunities for preventive action.
• Develop and improve quality gates, checklists, review protocols, templates, and standard workflows across the deliverable lifecycle.
• Log and track quality findings, nonconformances, corrective actions, and preventive actions through closure; verify that corrective actions are effective.
• Facilitate readiness reviews with project managers, technical leads, analysts, and subject matter experts and clearly communicate release or submission risks.
• Facilitate cross-functional working sessions to clarify requirements, review performance variances, and recommend actions that improve efficiency, sustainability, and alignment across the ESOM portfolio.
• Support internal audits, customer reviews, compliance assessments, and evidence requests; maintain organized, inspection-ready records.
• Automate repeatable reporting, notifications, approvals, and quality-control activities where practical while maintaining appropriate human review and data safeguards.
• Evaluate responsible uses of AI-enabled and other emerging tools to improve review efficiency, analytics, and knowledge reuse in accordance with program policy and security requirements.
• Capture lessons learned, recommend measurable process improvements, and support broader Value Management, PMO, and Customer Satisfaction priorities as needed. Contribute validated best practices, pain points, and improvement opportunities to the program insights repository.

• Bachelor's degree in business administration, quality management, information systems, data analytics, project management, or a related field; equivalent relevant experience may be considered.
• At least 5 years of relevant experience in requirements analysis, performance management, quality assurance, PMO or project controls, deliverable management, data analytics, process improvement, document control, or a closely related field.
• Working knowledge of requirements documentation and traceability, performance measurement, and quality assurance and quality control practices, including validation, root-cause analysis, corrective actions, audit readiness, and process documentation.
• Demonstrated ability to analyze operational data, identify trends and exceptions, and translate findings into clear recommendations for technical and executive audiences.
• Experience translating stakeholder needs into documented requirements, measurable acceptance criteria, and traceable performance or reporting outputs.
• Proficiency with Microsoft Excel, including formulas, pivot tables, data validation, charting, and structured data analysis, plus working proficiency with Word, PowerPoint, Teams, and SharePoint.
• Strong written and verbal communication skills, with the ability to produce concise, accurate reports, briefings, procedures, and client-ready deliverables.
• Experience collaborating effectively with remote, cross-functional, and multidisciplinary teams in a deadline-driven environment.
• Strong attention to detail, organization, judgment, and follow-through, with the ability to manage competing priorities and sensitive information.

Preferred Qualifications:

• Hands-on experience designing, building, and maintaining interactive Power BI dashboards and executive scorecards, including data modeling, refresh management, and data storytelling.
• Experience establishing dashboard governance, KPI definitions, data-quality controls, user access, and documentation so reports remain trusted, repeatable, and decision-ready.
• Experience with Microsoft Power Platform tools such as Power Automate, Power Apps, SharePoint Lists, or Dataverse to streamline approvals, notifications, intake, and reporting workflows.
• SharePoint/Knowledge Management proficiency, including organizing document libraries, metadata and taxonomy, version control, permissions, and searchable knowledge repositories; maintaining SOPs, lessons learned, and content review cycles.
• Experience with Jira, Microsoft Project, Smartsheet, or comparable Agile and project-delivery platforms.
• Working knowledge of SQL, API-based data integration, or other methods for combining and validating data from multiple enterprise sources.
• Experience supporting a federal agency or government contract, preferably the Department of Veterans Affairs, including familiarity with Section 508 accessibility and controlled-data requirements.
• Experience supporting enterprise portfolio reporting or a shared-services model, including requirements-to-metrics mapping and executive communication of program health and mission value.
• Familiarity with ISO 9001, CMMI, ITIL, Lean, Six Sigma, Agile, or other recognized quality and continuous-improvement frameworks.
• Experience using governed AI-assisted analytics, document review, or workflow tools with appropriate human oversight, privacy, and security controls.

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email View email address on aiapply.co and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email View email address on aiapply.co.

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