Fountain Equipment Service Technician

Fountain Equipment Service Technician

The Fountain Equipment Service Technician is responsible for delivering, installing, and servicing fountain equipment at Rand Coca-Cola customer accounts. This position ensures that all equipment is maintained to company standards, delivering high-quality performance and customer satisfaction.

Essential Duties and Responsibilities

• Deliver and install fountain equipment at customer locations in accordance with Rand Coca-Cola's guidelines and procedures.
• Perform field service, maintenance, and repairs on all types of fountain equipment to ensure consistent product quality and reliability.
• Maintain a professional relationship with account personnel, providing excellent customer service during every service call.
• Attend and successfully complete all required Coca-Cola Certification Training programs.
• Ensure a clean and safe work environment at all times, following all safety standards and company policies.
• Submit all service invoices within 24 hours of completing calls.
• Maintain a well-stocked, organized, and clean company vehicle.
• Dispose of all trash and debris from company vehicles daily using appropriate containers (e.g., recycling or trash bins).
• Maintain the lower warehouse interior and exterior in a clean and orderly condition on a daily basis.
• Support company athletic and special events as needed.
• Participate in a scheduled "on call" rotation, including nights and weekends, as required.
• Work beyond normal hours when necessary to complete service calls before the end of the standard shift (4:30 p.m.).
• Perform other duties or assignments as directed by management.

Qualifications

• High school diploma or General Education Development (GED) certificate required.
• Minimum of 3 years of experience in appliance, electrical, or refrigeration repair.
• Basic knowledge of plumbing and ability to interpret wiring diagrams and specifications.
• Valid North Carolina Driver License with an excellent driving record (7-year Motor Vehicle Report required).
• Must be at least 21 years of age.
• Ability to lift up to 65 pounds frequently and 55 pounds overhead occasionally.
• Ability to push, pull, kneel, stoop, crawl, climb stairs/ladders, bend, and stand for extended periods (up to 8 hours per day).
• Must be able to obtain and maintain all required certifications.
• Strong attention to detail, integrity, and dependability with the ability to work independently.
• Demonstrated ability to provide outstanding customer service and represent the company professionally.
• Must successfully pass a background check, Motor Vehicle Report review, and company drug testing requirements.