REGIONAL MANAGER

Regional Manager

Under the direction of the Executive Regional Manager (Division of Job Support Services), with great latitude for the exercise of independent judgment, the Regional Manager collaborates with the Executive Regional Manager in determining, establishing, and directing the goals, policies, and procedures involved in the implementation of public assistance benefits in the designated region office.

The regional offices are comprised of Specialized Job Centers and approximately 34 integrated employment and eligibility Job Centers/Model Offices that stress the short-term nature of public assistance and the importance of obtaining employment.

FIA is recruiting for one (1) Administrative Job Opportunity Specialist, M3, to function as Regional Manager, who will:

• Oversee the daily operations of designated Public Assistance Job Centers and Model Offices located throughout the five Boroughs whose responsibility is to determine eligibility, authorize and issue expedited and recurring benefits for eligible households receiving public assistance benefits.
• Provide management oversight to the Deputy Regional Managers in the day-to-day oversight of the Job Centers and Model Offices to ensure the centers can provide adequate program access, timely and accurate eligibility determination of application and recertification cases and address the reported interim case changes and client inquiries quickly, accurately and professionally.
• Plan and provide direction in the development of policy and procedural protocols for the coordination of application and recertification for the public assistance program.
• Direct and monitor the timely preparation of management activity reports (to the Assistant Deputy Commissioner and Executive Regional Managers) that summarize, highlight, and analyze fluctuations in the center activities within the regions and recommends corrective action where problems are discerned.
• Make regular visits to the Job Centers and Model Offices for firsthand observation of center operations, conduct meetings with Center administration and staff and to ensure plans approved by FIA executive administration are appropriately executed, ensuring proper integration, and compliance of Federal, State and Agency regulations.
• Deliberate and interact with center directors and managers to integrate social services and coordinate efforts in the development of strategies for the Job Centers and Special Needs operations to meet the needs of the region's participants.
• Oversee the operation and implementation of error reduction and fraud prevention project plans to reduce error rates of determinations in accordance with Federal and State Quality Control guidelines and standards, to ensure appropriate Federal funding to the agency.
• Participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive and Mayoral staff and outside social services agencies; ensures that overall objectives are incorporated into program components.
• Coordinate the preparation and provision of analytical reports for the Mayoral Office presentations, State and local Judges, Commissioner's Monthly Report, and City Hall hearings.
• Collaborate with the Assistant Deputy Commissioner and Executive Regional Managers in the selection and development of managerial and line staff within the region.
• Oversee the staffing needs, staff training, labor management issues, facilities, and the coordination of community resources related to each center operations.

Hours/Shift: 9:00am-5:00pm

ADMINISTRATIVE JOB OPPORTUNITY - 1024A

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or 2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or 3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.

Preferred Skills

- Exemplary Supervisory leadership and experience, which includes strong communication and writing skills. - Ability to work well in a fast-paced deadline driven environment. - Well organized, solutions-oriented exceptional research and problem-solving skills. - Working knowledge of Cash Assistance process

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

Job ID: 759909

Posted until: 06/08/2026

Title code: 1024A

Civil service title: ADMINISTRATIVE JOB OPPORTUNITY

Title classification: Competitive-1

Business title: REGIONAL MANAGER

Job level: M3

Number of positions: 1

Work location: 109 E 16Th St., N.Y.

Social Services