Director, AI-Driven Customer Support Product
Initial Therapeutics, Inc.
LillyDirect is seeking a Director of Software Product Management to define strategy, roadmaps, and requirements for our customer service platform across self-service portals, AI chatbots, agent tools, order management, and returns workflows in a hybrid Silicon Valley setting. You will lead cross‑functional partnerships with design and engineering, translate care‑ops goals into a compelling product vision, use CSAT/NPS and contact‑driver data to prioritize work, and champion consumer voice in #J-18808-Ljbffr Initial Therapeutics, Inc.
Vacancy posted 5 days ago
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