Sr. Consultant, Systems Integration Enablement

The Senior Consultant, Integrations Enablement is responsible for building the capabilities, processes, and cross-functional alignment required for successful integration delivery across Nulogy’s partner ecosystem. This role ensures implementation partners and customers are equipped to deliver high-quality integration outcomes that drive customer satisfaction and long-term value.

In addition, this leader will identify and remove operational barriers, optimize Customer Lifecycle (CLC) processes, and strengthen collaboration between partners and internal teams to create a scalable and efficient integration delivery model.

• Serve as an escalation point for complex integration delivery challenges, partnering with customers, implementation partners, and internal stakeholders to drive successful outcomes and maintain customer satisfaction.
• Foster strong cross-functional relationships across Nulogy and its partner ecosystem, proactively identifying and resolving organizational barriers that impact integration delivery and customer success.
• Partner with Professional Services leadership to develop resource strategies and capacity plans that support scalable integration delivery across customers and implementation partners.
• Drive the evolution of processes, tools, and operating models that enable partners and internal teams to deliver integrations efficiently, consistently, and at scale.
• Ensure implementation partners and customers are appropriately supported during solution discovery and integration planning activities, enabling accurate scoping and successful delivery outcomes.
• Build and maintain the frameworks, documentation, training, and best practices required to enable successful integration delivery by partners and customers.
• Champion operational excellence by identifying opportunities to improve integration delivery efficiency, quality, predictability, and customer experience throughout the Customer Lifecycle (CLC).
• Partner with Finance and other internal stakeholders to ensure alignment and transparency regarding project changes, commercial impacts, and customer commitments.
• Provide leadership and guidance on managing changes to integration scope, solution design, timelines, and delivery plans to minimize risk and maintain customer success.
• Lead and contribute to strategic initiatives that strengthen Nulogy’s integration capabilities, partner ecosystem, and overall scalability.
• Lead, coach, and develop a high-performing team through regular feedback, career development planning, performance management, and mentorship.
• Build a model to help partners recruit, hire, and onboard top talent to support the growth and maturity of the integrations function within their organization.
• Lead the implementation of Nulogy’s most complex integration projects
• Partner with product management to continually improve our suite of integration technologies
• Provide documentation and reference material to enable our Global Support team

EXPERIENCE & SKILL REQUIREMENTS

• Work well in small teams and are a good team player
• Enjoy fast paced environments with competing deadlines
• Friendly, empathetic, patient, and personable even under stressful circumstances
• Organized and hardworking
• Eager to build lasting relationships with our customers and their employees
• Able to be persuasive and manage customer expectations
• Possess outstanding written and verbal communication skills
• Demonstrate a strong ability to solve problems creatively, and systematically
• Demonstrate great attention to detail, and be an organized thinker
• Deftly and diplomatically navigate complex interpersonal dynamics

COMPANY OVERVIEW