Help Desk Specialist

Job Description We are seeking a Help Desk Specialist to provide technical support for end users across hardware, software, networking, and enterprise applications. The ideal candidate will troubleshoot technical issues, resolve service requests, and ensure a positive customer experience while maintaining SLAs. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2+ years of Help Desk, Desktop Support, or IT Support experience Experience supporting Windows 10/11, Microsoft 365, Active Directory, and basic networking concepts Experience working within a ticketing system such as ServiceNow, Jira Service Management, or Remedy POS Experience Experience supporting Microsoft Intune, Azure AD/Entra ID, or VMware environments Basic scripting experience with PowerShell for troubleshooting and automation Insight Global