Community and Animal Ambassador

Community and Animal AmbassadorJoin a dynamic team of professionals committed to improving the lives of Atlanta's animals and their people. The Community and Animal Ambassador will perform the duties of answering a multiple phone line system in a prompt, professional and friendly manner. The Ambassador must be comfortable and skilled in counseling callers on potentially emotional topics and be adept to clearly explain AHS and our Veterinary Center, Remedy policies and procedures.Enjoy a hybrid schedule by working both remotely and from our brand-new animal care center in West Midtown, Atlanta. Atlanta Humane Society offers a comprehensive selection of health benefits, paid time off including eleven paid holidays and a 401k with company match. Paying off student loans? As a not-for-profit organization, employment with AHS may qualify you for the Public Service Loan Forgiveness Program.If you or someone you know is looking for the opportunity to truly make a difference in the lives of Atlanta's animals, this may be the perfect fit!Duties & Responsibilities:Answer multi-line phone system; dispensing general information regarding AHS services and policies to the publicProvide information to enhance the publics knowledge of animal welfare as well as their knowledge of the AHS mission and policiesAssist in oversight and management of general inquiry email inboxRoute calls and emails to the appropriate resourceReturn call center voicemails and select email inquiriesIdentify and escalate priority issuesProvide information in a helpful, positive and timely fashionSchedule appointments via online computer-based systemCounsel individuals regarding animal relinquishment, euthanasia and adoptionUnderstand the day-to-day responsibilities of Remedy positions by occasionally working and observing onsiteAssist with special projects as neededCommunicate pertinent information to staff and managementOther duties as assignedQualifications:High School Diploma or equivalentCall Center experience preferredCustomer Service drivenAbility to show empathy for clients and callersAbility to manage emotional, potentially escalating situations and conversationsAbility to work both independently and collaboratively with individuals or groupsDiscretion in handling confidential informationAbility to communicate professionally and effectively, both orally and in writingWell-developed interpersonal skillsAbility to comprehend instructions, short correspondence, and memosAbility to write simple correspondence and effectively present information in one-on-one and small group situations to customers, staff, and managementMust possess a basic understanding of animal welfare issuesAbility to problem solve and come to appropriate conclusions based on thorough understanding of AHS policies and proceduresStrong organizational skills, attention to detail and time managementSelf-reliant, highly motivated, and positive attitudeProficiency with Microsoft Office Suite and ability to learn new software as necessaryExperience with computer-based appointment software (or similar computer-based application) is a plusExperience with Live Chat is a plus