Software Asset Management Analyst

Company Overview SMBC Group is a top-tier global financial group headquartered in Tokyo with operations worldwide. Role Description The Software Asset Management (SAM) VP is a key individual contributor responsible for ensuring enterprise-wide software license compliance and optimizing software asset utilization. This role involves conducting in-depth analyses of software usage and contractual entitlements, producing Effective License Position (ELP) reports using ServiceNow SAM Pro, and driving remediation efforts to maintain compliance. The SAM VP will also serve as a strategic liaison between internal Software Owners and the IT Asset Management (ITAM) team, supporting software lifecycle activities including contract renewals, end‑of‑life (EOL) identification, and associated remediation planning. Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate across technical and business teams to ensure software assets are managed efficiently and in alignment with organizational goals. Role Objectives License Compliance & Reporting Establish Effective License Position (ELP) by comparing entitlements with software usage data for in‑scope publishers. Analyze reconciliation reports to identify and address non‑compliant software installations. Manage remediation activities for non‑compliant software to ensure ongoing compliance. Collect and report on the effectiveness of SAM processes and identify opportunities for improvement. ServiceNow SAM Pro Configuration & Management Configure and maintain ServiceNow SAM Pro, including software models, DMAP updates, and creation of custom license metrics. Capture usage screenshots and configure custom metrics to support accurate license tracking. Onboard new software purchase entitlements into ServiceNow SAM Pro. Software Catalog & Request Management Perform Software Catalog Management by maintaining accurate software model data for authorized software. Process new software requests, determining if existing entitlements can be allocated before initiating procurement. Update software model lifecycle data to reflect status (e.g. active, end‑of‑life). Software Usage & Optimization Analyze software usage reports to identify under‑utilized applications. Establish removal rules for infrequently used software to optimize license usage and reduce costs. Contract & Lifecycle Management Manage software contract renewals within ServiceNow, ensuring timely and accurate updates. Support end‑of‑life identification and remediation planning for software assets. Partner with Software Owners and ITAM stakeholders to align software lifecycle activities with business needs. Process Improvement Identify and document requirements to enhance SAM processes and workflows. Contribute to continuous improvement initiatives across software asset management practices. Qualifications and Skills Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). 7+ years of experience in Software Asset Management or IT Asset Management. Proven experience managing vendor relationships and working with major software publishers such as Microsoft, IBM, Oracle, OpenText, SAP, VMware, Citrix, Red Hat, and Adobe. Strong understanding of the software lifecycle from licensing and procurement to deployment and decommissioning. In‑depth knowledge of software license entitlements, EULAs, and use rights for complex agreements. Demonstrated ability to develop strategies for rationalizing and optimizing license entitlements across the enterprise. Deep understanding of ServiceNow SAM Pro, including configuration and reporting. Excellent analytical, problem‑solving, and communication skills. Self‑motivated with a willingness to learn and grow in a structured environment. Professional certifications such as CSAM, CITAM, CHAMP, or CAMSE are a plus. Preferred Qualifications Knowledge of banking industry and / or applicable laws and regulatory requirements related to IT Asset Management. Experience with Software Asset Management tools, preferably ServiceNow SAM PRO. Experience with ServiceNow platform (Service Request, Contract and SAM functions). FinOps Certification. Exposure to leveraging AI capabilities within the Software Asset Management framework. Additional Requirements SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA‑registered roles for which in‑office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at View email address on click.appcast.io. EOE, including Disability/veterans #J-18808-Ljbffr 6AM City, LLC